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“Great Return Trip” 5 of 5 bubbles
Review of Holiday Inn Knoxville West- Cedar Bluff Rd

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Holiday Inn Knoxville West- Cedar Bluff Rd
Ranked #17 of 87 Hotels in Knoxville
Murfreesboro, Tennessee
1 review
“Great Return Trip”
5 of 5 bubbles Reviewed December 14, 2013

Great staff! Roseanne offered to dog sit for us while we had dinner with friends. Property we'll kept and organized even while going through a renovation. Excellent location; close to shopping, dinning and other entertainment. We highly recommend staying at this property if you are looking for lodging in West Knoxville.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cindy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, December 18, 2013
Thanks so much for taking the time to write us a review! We very much appreciate the warm comments and look forward to hosting you again the next time your travels bring you to Knoxville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
    278
    86
    28
    10
    6
See reviews for
103
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157
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
Dalton, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 4, 2013

By the reviews we thought this would be a great place to stay. In all fairness, when my concerns were mentioned, the lady gave us a $25 credit toward the price of the room. That being said, here is my review...PROS: Comfortable bed with fresh linens. Nice hot tub. Wonderful biscuits and gravy on the breakfast bar. CONS: Pink mold on grout in shower stall. Splatter on mirror in bathroom, closet, and wall. Window valance had water stains. Panels were pulled. Floor lamp base was FILTHY. Fingernail polish on desk and desk chair.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cynthia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, December 6, 2013
We appreciate your taking the time post your review. Thank you for the kind comments concerning our property. In response to your concerns, I am excited to tell you that we are currently in the process of updating all of our guest rooms including our guest bathrooms.

We thank you for staying with us and look forward to the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 29, 2013

I was there for the Thanksgiving buffet which was delicious. The service I received was wonderful and I have to especially mention our waitress Janice. I witnessed everyone that was working being warm and accommodating to everyone there. The only drawback was that they did not serve rolls and butter and the traditional pies ( pumpkin and mince).

  • Stayed November 2013
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Pamscreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, December 2, 2013
Thanks so much for taking the time to write us a review! We appreciate you choosing to spend your Thanksgiving with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, Virginia
1 review
4 of 5 bubbles Reviewed November 26, 2013

Room was spacious, well decorated, neat & clean. The staff was very accommodating to our group of cheerleaders that were there for a cheer competition, leaving the pool area open a little later for a night swim since we got back from our competition later than expected. Front desk staff and cafe staff were friendly & knowledgeable. Teresa in the breakfast cafe was our server, very helpful & kind.
Would stay here again if I found myself needing a room in Knoxville area again.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank N L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, November 29, 2013
Thanks so much for taking the time to write us a review. We enjoyed having your group with us and hope to have you all back for the next competition!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Kentucky
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 24, 2013

I have stayed at this property before and always found the Front Desk (Rhonda, Matt, Caleb) and the Bar (Scott, Sandy, Jeanette) to be most friendly and helpful. Maintenance speaks to all the guests and they too add to the "homey" feeling of the hotel.

Room Tip: I prefer the 4th floor toward the far end (425 and above)
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  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, November 29, 2013
Thanks for taking the time to write us a review! It is truly great to hear that our staff had a positive impact on your stay, and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, TN
1 review
5 of 5 bubbles Reviewed November 23, 2013

I recently stayed at this establishment while passing through Knoxville on vacation with my family. The room and staff was great. We had dinner in the cafe. Brandon made us feel right at home and went out of his way to make sure we had a great experience. As did the rest of the staff. We will certainly stay at this hotel again when coming through Knoxville.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Johnnyboy43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, November 29, 2013
Thanks for the kind words about our staff and property! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 20, 2013

I really like this holiday inn! I have eaten at the bar two nights in a row and Sandy (bartender) has kept me company as well as giving me great service.

On another note- a tip for the holiday inn maintenance, you guys need to clean out the AC units in the rooms, some have mold. I called the front desk and they took care of it, but I can tell it needs a deeper cleaning. I would recommend taking them apart and giving them a true cleaning.

Room Tip: Make sure you get a room with a cleaned AC unit, especially if you are allergic to mold or have asth...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank imrennockl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review, November 21, 2013
Thanks for taking the time to write us a review! We certainly appreciate the warm comments! A note on the AC units - we actually just began the process of a remodel, and all new AC units are on the way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Knoxville West- Cedar Bluff Rd

Property: Holiday Inn Knoxville West- Cedar Bluff Rd
Address: 9134 Executive Park Dr, Knoxville, TN 37923
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Knoxville
#15 Romantic Hotel in Knoxville
#15 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Knoxville West- Cedar Bluff Rd 3*
Number of rooms: 222
Official Description (provided by the hotel):
Combining luxury, convenience, & location, the Holiday Inn - Knoxville - West at Cedar Bluff offers quick & easy access to downtown Knoxville, the University of Tennessee, & the Great Smoky Mountains National Park. Right off I-40 & I-75 in West Knoxville, we're only minutes away from many of our area's top attractions. Our Holidome recreational area, public areas, & guestrooms are spacious and elegant. We feature our Cafe Restaurant and Swizzles Lounge, with entertainment six nights a week. Relax in our indoor/outdoor pools, hot tub, and enjoy the only full-service hotel in West Knoxville. We are pet friendly! Reservations must be made for a pet-friendly room, and there is a $35.00 non-refundable pet fee. For our government travelers, please be advised that we do require either a Federal Government ID or a TN State ID. We look forward to seeing you soon! ... more   less 
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Also Known As:
Holiday Inn Knoxville - West (i-40 And i-75)
Holiday Inn Knoxville - West (i-40 & i-75) Hotel Knoxville
Holiday Inn Cedar Bluff
Knoxville Holiday Inn

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