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“Southern Hospitality is Alive and Well at this Hotel”

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Holiday Inn Knoxville West- Cedar Bluff Rd
Ranked #17 of 87 Hotels in Knoxville
Reviewed November 6, 2013

The hotel has all of the amenities you may need, even a refrigerator and microwave in every room (something many hotels are skimping out on these days). It is in a great location, the rooms are well maintained and clean, overall the hotel is in great condition. But that is not what made this stay remarkable enough for me to review it. The true thing that makes this hotel excellent is the staff. The hotel staff bent over backwards to accommodate our requests. We attended a conference there, and the staff were always there to help and assist. They went out of their way to ensure we were satisfied, everything was prepared, and that all guests were happy. The staff at this hotel were some of the most helpful and friendly people I have ever met There is no other hotel visit in my memory that comes even close to the positive experience I had at this Holiday Inn. The staff at this hotel makes it THE BEST hotel in Knoxville, hands down. If you are looking to stay in Knoxville, this is the hotel for you.

Room Tip: The lobby is on floor 2, so try to get a room on that floor if you don't want to take an elevato...
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  • Stayed: November 2013, traveled with friends
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2  Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded November 7, 2013

Wow! As a hotel operator, reviews like this really make my day. We are just ecstatic that we were able to make your & your group's stay a pleasurable one, and this type of affirmation is very rewarding. We certainly appreciate you taking the time to write us a review, and hope to be able to serve you again soon!

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449 - 455 of 465 reviews

Reviewed November 5, 2013

We were there for a little league baseball tournament.We came from Ohio to watch our Grandson from South Carolina play. Needless to say there were a lot of children involved with this team including siblings and parents and Grandparents. We found our experience to be the best in a long time . The Hotel was so well equiped for all age children and adults..The staff was simply wonderful, at all levels.The buffet table was so great for the kids as well as adults and again the staff was terrific. Cudos to all involved in making a seven hour drive well worth it.

Thank you to all !!! Gold Stars for everyone

Room Tip: We had adjoining rooms with our son daughter in law and 4 grandchildren on the third floor which is...
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  • Stayed: October 2013, traveled with family
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Thank Anita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded November 7, 2013

Thanks so much for writing us a review! We are thrilled that we could help make your trip to see your Grandson play a memorable one! And I will certainly forward these comments to our staff!

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Reviewed November 4, 2013

This hotel has large spacious rooms, friendly staff, is full service, and is conveniently located. We thoroughly enjoyed our stay at this property. We were greeted by a friendly desk staff that was quick and efficient, our room was quiet and nicely updated. Would stay again and recommend to any traveler.

  • Stayed: November 2013, traveled on business
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Thank Kayla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded November 7, 2013

Thanks so much for taking the time to write us a review. We are thrilled you enjoyed your stay!

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Reviewed November 2, 2013

Friendly, courteous people. They are quick to help their guests. Skippy, the hotel driver, was helpful and knowledgeable, a very sweet lady.
The only thing I did not like was the exercise gym (exercise setup with the weights) was broken. The maintenance staff should have had it fixed or replaced in a day.
Other than that, the food is good, rooms clean, cleaning staff efficient and the little store they have will open for business whenever you want.
Thank you for the staff and management for the nice stay.

  • Stayed: October 2013, traveled on business
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Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded November 7, 2013

Thanks for taking the time to write us a review! I'm sorry you had a bad experience in the fitness center, but don't fret! For we are beginning our renovations on Monday and the first place we are tackling is the fitness center - complete with new free weights and more. Look forward to having you as our guest again soon!

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Reviewed October 23, 2013

I was pleasantly surprised on my latest visit to this property. I immediately noticed the great customer service upon check-in. Then I noticed that what appeared to be the beginnings of a renovation and facelift to the hotel. I inquired and my suspicions were confirmed. This prompted me to inquire about hosting my next meeting there in November. The sales staff there is awesome. From booking the right size room to having a full menu from their kitchen to choose from, they made the planning easy. I look forward to seeing all of them again next month and watching the transformation of the property take place.

  • Stayed: October 2013, traveled on business
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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded October 31, 2013

Thank you so much for the kind review. We are certainly working hard to make this hotel the best in town and your recognition of that work means a lot. I will certainly share your kind words with our staff and we're looking forward to hosting your meeting!

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Reviewed October 23, 2013

This hotel was convenient for our wknd with friends to visit Knoxville, show them around and attend the TN-GA game, but the room itself was not that great. BEds were absolutely terrible, Staff was nice and buffet breakfast was good. BUT we had a much better breakfast in downtown Knoxville for less money at Cafe 4!

  • Stayed: October 2013, traveled with friends
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1  Thank arcarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded October 31, 2013

Thanks for taking the time to write us a review! I'm very sorry the beds were not up to standard for your stay. We are beginning a complete renovation starting after the Auburn game, so hopefully your next stay will be more comfortable!

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Reviewed October 23, 2013

The hotel is very clean. The location is easy to get to from the interstate. Easy access to shopping and many good eateries ---- and Walmart. Food in the restaurant is really good. Sandy and the other bar staff are great! Monica and the restaurant staff are very attentive in getting our food right. They will be going into some remodeling over the next year to update the interior. But the existing furnishings are fine.

Room Tip: The oversized room are great to hang out with friends and family.
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  • Stayed: October 2013, traveled with friends
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Thank Laney488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this reviewResponded October 31, 2013

Thank you so much for taking the time to write us a review. We are thrilled that you enjoyed your stay and I will certainly share your comments with our staff!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Knoxville West- Cedar Bluff Rd

Address: 9134 Executive Park Dr, Knoxville, TN 37923-4508
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Knoxville
#14 Family Hotel in Knoxville
#15 Romantic Hotel in Knoxville
Price Range: $105 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Knoxville West- Cedar Bluff Rd 3*
Number of rooms: 222
Official Description (provided by the hotel):
Combining luxury, convenience, & location, the Holiday Inn - Knoxville - West at Cedar Bluff offers quick & easy access to downtown Knoxville, the University of Tennessee, & the Great Smoky Mountains National Park. Right off I-40 & I-75 in West Knoxville, we're only minutes away from many of our area's top attractions. Our Holidome recreational area, public areas, & guestrooms are spacious and elegant. We feature our Cafe Restaurant and Swizzles Lounge, with entertainment six nights a week. Relax in our indoor/outdoor pools, hot tub, and enjoy the only full-service hotel in West Knoxville. We are pet friendly! Reservations must be made for a pet-friendly room, and there is a $35.00 non-refundable pet fee. For our government travelers, please be advised that we do require either a Federal Government ID or a TN State ID. We look forward to seeing you soon! ... more   less 
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Also Known As:
Holiday Inn Knoxville - West (i-40 & i-75) Hotel Knoxville
Holiday Inn Knoxville - West (i-40 And i-75)
Holiday Inn Cedar Bluff
Knoxville Holiday Inn

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