I have read reviews that said they booked through Hotwire and were placed in a lower class room. I never believed this actually happened until last weekend. I booked a room for one night to visit the UT campus. I got a great rate through Hotwire. When we walked into the hotel, everything was gorgeous and classy. You could tell the hotel was several years old but they have done a great job of keeping the entry & lobby area up to date. (There was a convenient computer center with several computers available for use.) We were placed in room 1113 which had a decent view of downtown. The room was extremely spacious. My initial disappointment was when I found hairs in the bathtub and on the bathroom floor. Otherwise the room looked very clean. We wanted to use the water glasses in the room later that night and found that one glass had lipstick on it. None of this was because we'd booked through Hotwire. And other than these few cleanliness issues, the room was comfortable. The beds were terrific and we love the Hilton pillows. It was an EXTREMELY cold night and the room heater kept things toasty. We were grateful to have valet parking in this weather! Unfortunately, around 7:00 the next morning, I realized why this must be a "Hotwire Rate room". Apparently room #1113 is below the cleaning closet / laundry room on the 12th floor. I was woken up by the sound of carts rolling across my ceiling - very loud carts. As well as a loud sound of water running which I assume was the washing machines. I'm now a believer in the whole Hotwire rooms which I had read about before. I would definitely stay here again if I could make sure to have a room where I wouldn't be woken by loud cleaning noises (which continued throughout the morning). The staff was extremely friendly and the valet guys deserve a medal for working in that weather! Overall, nice hotel with a few cleaning issues and a very poorly placed cleaning room.
- Official Description (provided by the hotel):
- The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more less
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- Also Known As:
- Hilton Knoxville Hotel Knoxville
- Hilton Hotel Knoxville
- Knoxville Hilton Hotel