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“Nice Hotel”
Review of Hilton Knoxville

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Hilton Knoxville
Ranked #22 of 87 Hotels in Knoxville
Certificate of Excellence
GreenLeadersSilver level
Germantown, Tennessee
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Nice Hotel”
Reviewed April 21, 2013

Our room was comfortable and clean. The bathroom was clean as well, with thick bath towels, and Peter Thomas Roth bath products that smelled wonderful. This hotel is within walking distance of Market Square and the University of Tennessee--a great location. The staff was friendly. We chose the valet service for our car, although you can park on your own. We never had to wait very long to get our car throughout the weekend. We have stayed here before, and will definitely stay again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank JandJRoberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 24, 2013
Dear Guest,

Thank you for pointing out your positive experience at the Hilton Knoxville. We truly appreciate your loyalty to our hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
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English first
Asheville, NC
Level Contributor
88 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 18, 2013

My family and I stayed here on an overnight getaway. The staff was friendly and the room was well appointed and clean. Convenient to restaurants and shops. Would definitely visit again and recommend to others.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank BlueRidgeCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 19, 2013
Dear Guest,

Thank you for letting us know about your pleasant experience in our hotel. We take great pride in the experience we provide to our guests. Thank you for your business and for your feedback.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewis Center, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 17, 2013

A nice experience, clean and very friendly staff. Market Square is 2 blocks away and was hosting the Dogwood Arts Festival. Honors breakfast was good with a wide variety of options.
After a busy weekend, we opted to eat at the Hotel Bar. The food was good with great service.
A very relaxing stay. Very quiet.

Room Tip: Great view from Room 1710
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ED D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 18, 2013
Dear Guest,

Thank you for sharing your positive experience with other travelers. We take great pride in hearing from our guests. We look forward to serving you again in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
86 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 13, 2013

I stayed here while attending a conference at the convention center. It is very easy to walk between the two places--the walkway is covered in case of bad weather. The location is very good--just a couple of blocks from Market Square. The room was a standard Hilton room--same bed, same linens, some things inthe bathroom. It was very clean and the room was spacious. The free breakfast for Hilton honors members was very good--nice fresh fruit, make your own waffles, eggs, toast, yogurt--a really nice selection. I ordered room service one night and the food was terrific. Front desk very pleasant. Actually a very nice experience.

  • Stayed April 2013, traveled on business
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank traveler2009Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 18, 2013
Dear Guest,

Thank you so much for letting us know about your recent trip to Knoxville. I trust we will be able to see you back with us soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
81 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 10, 2013

A nice hotel but I expected it to be a but nicer being a Hilton. The rooms were small. It almost felt like it was once part of a different chain and had been renovated to a Hilton. The TV was a pain to figure out. Kids shows were extra. Parking was also a bit difficult. However, the location was excellent. I would stay there again....maybe. The walls were also paper thin and I could clearly hear the couple next door.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank pillayw126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 12, 2013
Dear Guest,

Thank you for giving us your thoughts about your stay at our hotel. We will certainly look into the issues you had including the challenges with the TV. We run the full standard set of channels for Hilton Hotels plus some extras. We will make certain that there are no issues existing. We are continuing to work to improve our property for our guests. I trust that you have an opportunity to return soon. We look forward to serving you.

Sincerely,
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

The experience was very pleasant and Sean P, the customer service rep was very helpful during our stay, recommending great spots in the city. Giving us multiple options for local eating establishments and local entertainment. Sean was very cordial and professional!

  • Stayed April 2013
    • Value
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    • Rooms
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Helpful?
1 Thank scredy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 10, 2013
Dear Guest,

Thank you for choosing our hotel and for taking the time to recognize the hospitality that you received from Sean. We love hearing about guest’s interaction with our team members. That is what it is all about. Thank you again and have a wonderful day.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
montreal, QC
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 8, 2013

Hilton Knoxville is not a new hotel but it shows good maintainence and renovations - lobby was being renovated while I was there. I stayed three nights for a conference, was given a HHonors upgrade to exec. level room w/ some additional perks.
Location: downtown Knoxville, near the university and walking distance to many restaurants and pedestrian Marketplace, walking distance to riverfront and Knoxville art museum.
Room: very good size, decent furnishings, large TV, bed a bit firm but good linens and pillows; the curtains kept the room nicely dark. 18th Floor very quiet. Climate control worked well but I could not get the room as cool as I prefer.
Bathroom: very small but perfectly clean and newish fixtures, reasonably good lighting, good showerhead and nice toiletries.
Overall: a reasonably priced hotel, perfectly reliable mid-grade hotel comfort.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank gimpel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PJordanGM, General Manager at Hilton Knoxville, responded to this review, April 10, 2013
Dear Guest,

Thank you for your positive feedback on our hotel. We are ever striving to improve in both our facilities and the impression we make on our guests.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Knoxville

Property: Hilton Knoxville
Address: 501 W Church Ave, Knoxville, TN 37902-2506
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel

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