My husband and I stayed at the Hilton Knoxville for two nights in January. The hotel itself was ok, our room (on the 18th floor) was nice and the bathroom was decent. The heating/air conditioning unit did not work, it was either boiling hot or freezing cold in our room. The fan in our bathroom ran constantly.
The worst part of the hotel was the service. The front desk staff was rude and less than helpful. I understand the hotel was busy but they acted annoyed every time we approached the desk. The manager was also rude and never returned my calls.
The city of Knoxville was pretty boring, there was very little going on and not much to do.
Overall we were very disappointed with the service at the hotel and would not return to the Knoxville Hilton. We are HHonors Gold members and have stayed in dozens of Hiltons and this one was one of the worst.
- Official Description (provided by the hotel):
- The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more less
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- Also Known As:
- Hilton Knoxville Hotel Knoxville
- Hilton Hotel Knoxville
- Knoxville Hilton Hotel