This hotel was fine. When I travel, my litmus test for a hotel is cleanliness. And the hotel was clean. So, on that count, this hotel is a haven among all the grimy, seedy hotels out there in the world. However, the downtown location has both pros and cons. On the plus side, the hotel is right next to Market Square. You can skip the overpriced, $14-a-head, processed-food breakfast and take a short walk to a handful of Knoxville's best restaurants. Also, if you are planning on enjoying downtown Knoxville's drinking establishments, you can save yourself the cabfare at the end of the night.
That being said, the hotel houses the only Starbucks in downtown Knoxville, which is located in the lobby. Once the coffee stash in the room is used up, your only choice is to go downstairs and stand in line with people off the street to buy a coffee for $1.50. There is not complimentary coffee in the lobby.
Also, the night I checked in the staff was distracted by a wedding taking place in the ballroom. They neglected to point out that as a Hilton Honors member I would receive a free Starbucks coffee and half off breakfast. They also failed to adequately explain where exactly my room was. The hotel has 18 floors. Between answering the phone and directing the hotel guests to the ballroom, I would have liked the hotel staff to explain to me where the elevator was. Was it travel exhaustion that made it hard for me to find the elevator or just my own ditziness? Not sure. But I am sure that I'm not the first person to feel turned around in the lobby.
Bottom line: training for customer service staff should include pointing out the discounts awarded Hilton Honors customers and where the elevator is located--especially as we are sometimes travel weary and need some guidance. Other bottom line: the hallway light shone through all night. Be sure to close the gap with the decorative pillow if you are light sensitive.
I will stay here again, especially now that I know what to expect. It is a nice hotel. It was just the nitpicky things that caused me minor frustrations.
- Official Description (provided by the hotel):
- The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more less
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- Also Known As:
- Hilton Knoxville Hotel Knoxville
- Hilton Hotel Knoxville
- Knoxville Hilton Hotel