First off I travel week after week for business and I look for a chain/hotel that has all the comforts of home. I am what you call a road warrior and look for good guest services, extremely clean rooms, good managed hotels, comfort beds and friendly front desk service. As a Diamond Member since 2001 most Hampton Inn or Hilton Garden stays has been noteworthy. But this one stands out. I am at a different Hilton Product for the most part every week. But this hotel was a shock to me.
The exterior is nice and maintained. The interior - lobby was clean, nice and maintained. Can't speak on gym, pool or other areas. I did see them cleaning the pool on Friday.
Now to the desk clerks, the clerk who did the check-in was not friendly, she had an attitude. The guys on the night shift was excellent and helpful. Two of the ladies were nice too. The other desk clerk, attitude. The big guy on Friday night was the worst, nasty. When ask a question regarding the soda(s) amounts he was just a little nasty and had the nerve to pass the money onto another clerk and had them complete the transaction. Future dealing with the front desk, I had to figure out which ones had attitudes and which ones didn’t - before I would approach them and ask a question. The front desk was a hit and miss for me.
As Diamond member since 2001 you usually get an upgrade without asking availability. I ask the lady who check me in and she said no, no smile, no anything, just no. She didn’t check the system never bat an eye, she just said no. Looked me straight in my eyes and said no. As Diamond member since 2001 I expected her to at least try. Diamond members are treated poorly by this hotel.
The room was extremely clean but just a little dated. The room was huge and classified as a deluxe room, but upon entering the room I noticed it had no Fridge and Microwave. I can’t understand how this room was classified as a Deluxe Room - it was big and empty. The additional space could be used to put in a Fridge and Microwave. The pillows/mattress was soft. The duvet on the bed appeared to be changed and clean, not sure. The bathroom was clean and had all the normal stuff, shampoo, lotion, conditional but no mouth wash. As a road warrior I need a Fridge and microwave. This Hampton Inn only put Fridges and Microwaves in "1 type" of room. I guess Deluxe means Super Size or large and empty. Nevertheless, I called the front desk and the desk clerk sent one up. The maintenance guy was extremely nice. But the Microwave would not sit level on the Fridge and the Fridge was beat-up.
The breakfast is not good, not the norm I seen in other Hampton Inns. Location is okay and next to the freeway. The freeway noise is not heard, which is great. Plenty of major restaurants and shopping nearby. Neighborhood is okay.
My experience is that, the front desks clerks is a hit and miss. If you are a Diamond Member, keep it moving. “No is the word of the day”. There are no Fridges or Microwaves in the deluxe rooms. Deluxe rooms are overpriced and have no Fridge and Microwaves, big and empty. I have stayed in Hampton Inn Suites Products for $90.00+ a night with a Fridge and Microwave plus good friendly guest services clerks. This hotel just isn’t worth 120 – 130 a night in my opinion. There overall standards were just different.
I will staying at a Hilton Product next week but this owner will not see my weeks worth of hotel stay. I will leave this one to the 1 night-ers. There are extremely good Hampton Inns Suites out there that are near perfect, they need to take notes of the Hampton Inn & Suites on Kelli Drive, Athens, AL .
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- Also Known As:
- Hampton Inn Knoxville-West At Cedar Bluff Hotel Knoxville
- Knoxville Hampton Inn