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Four Points by Sheraton Knoxville Cumberland House
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Reviews (366)
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All reviewsspg propertyworlds fair parkut campusmarket squareparking feenice hotelwithin walking distanceper dayneyland stadiumconvention centerfront desk staffbusy weekenddowntown areanice roomhotel is locatedlocation was perfectdefinitely stay here again
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Reviewed October 17, 2013

Love the location I have stayed before. The location keeps me coming back . Great running trails around and lots to walk to from hotel. Perfect location if you need to be on top of UT.ive only had breakfast it was ok can't say I'm excited about it. Rooms are ok but some are a little dark . Bathroom was small as thou it were an after thought. All in all I like it I'm an SPG member that keeps me loyal .
Kudos to he front desk staff allways kind and helpfull .

  • Stayed: October 2013, traveled as a couple
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1  Thank mpitreau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded November 8, 2013

Dear Valued Guest,

Thank you for taking the time to post your feedback for your recent stay. We are very glad you enjoyed our central location to downtown, and the University of Tennessee located within walking distance. Thank you for the comments about the lighting, this will be addressed in our upcoming renovation.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

Clean, big room and quiet. The only thing they need severe help on is their restaurant service.
They are very slow and didn't have enough tables cleaned to sit anyone. Need to get better for business clientele.

  • Stayed: October 2013, traveled on business
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Thank Danielle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded November 8, 2013

Dear valued guest, thank you for taking the time to give us feedback regarding your recent stay. We are very glad you enjoyed our large, clean guest rooms located in downtown Knoxville. I do apologize for the slow service in the restaurant, and assure you we will do everything we can to accommodate busier times and be staffed appropriately.

Thank again for the feedback and your loyalty to Four Points.

Warmest Regards,

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Reviewed October 9, 2013

We stayed here with our 18 month old son. The room was clean and quiet with nice accommodations. The overall hotel and restaurant was very kid friendly. Parking was easy and the staff were super friendly. It is within walking distance to many restaurants.

  • Stayed: February 2013, traveled with family
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1  Thank 730theresam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded November 8, 2013

Dear valued guest,

Thank you for taking the time to recognize our staff and service during your recent stay. We are very glad you had a good time, and enjoyed our central location downtown to Market Square everything within walking distance.

Thanks again, and warmest regards.

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Reviewed October 8, 2013

We stayed here twice this summer after very long drives en route to SC. Both times we arrived pretty late, around midnight. The staff at the front desk were really accommodating. Traveling with my two older sons, they set us up in a great room and offered to bring a rollaway. They could tell we were exhausted and needed sleep so they checked us in quickly and setup the room within moments. After the long drives we really appreciated their service. The hotel itself was very nice, spacious and clean. Wish we would have had more time to stay and enjoy.

Stayed: August 2013, traveled with family
1  Thank mustardseed9857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded October 16, 2013

Dear Valued Guest,
Thank you for taking the time to write your comments regarding your stays with us. When traveling with family, I know how important it is to have enough space and beds for everyone, and I am glad we were able to accommodate you.

Thank you for your comments on our service, and we look forward to seeing you on your next trip.

Warmest Regards,

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Reviewed September 26, 2013

Everything one could want in a hotel stay. Clean rooms, professional staff, and valet parking. Good meals breakfast, lunch and dinner. Within walking distance to the football games. The fridge was a nice addition to the room.

  • Stayed: August 2013, traveled with family
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Thank RN85_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded November 8, 2013

Dear valued guest,

Thank you for taking the time to post your feedback for your recent stay. We are so glad you joined us for a UT football game and liked the short walk to the stadium. Thanks for your wonderful comments regarding the service you received, and we hope to see you again soon.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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