We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay for ballgames”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Four Points by Sheraton Knoxville Cumberland House
Ranked #29 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed September 26, 2013

Everything one could want in a hotel stay. Clean rooms, professional staff, and valet parking. Good meals breakfast, lunch and dinner. Within walking distance to the football games. The fridge was a nice addition to the room.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RN85_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded November 8, 2013

Dear valued guest,

Thank you for taking the time to post your feedback for your recent stay. We are so glad you joined us for a UT football game and liked the short walk to the stadium. Thanks for your wonderful comments regarding the service you received, and we hope to see you again soon.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (349)
Traveler rating
Traveler type
Time of year
Language
  • More languages

219 - 225 of 349 reviews

Reviewed September 8, 2013

Love this hotel!! I always try to get reservations here when I go up for UT football games. When I stay here I never have to get in all the football traffic before or after the game. I just pull in and valet park!! I love the fact that it is a short walk to Neyland Stadium from the hotel. The rooms are very nice, with very comfortable beds. I just can't say enough wonderful things about the excellent staff!! Everybody is so very helpful!! They make you feel so very welcome just like family!! The buffet on game day is excellent. They even have free oranges on game day.

Room Tip: I think every room is GREAT!! I have never stayed in a bad room in this hotel!!
See more room tips
  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sheilavols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded September 10, 2013

Dear valued guest,

Thank you for taking the time to write such great comments regarding your experience here during UT football games. Our team has worked very hard to perfect our services for the special events, so the comments about valet, the restaurant service, and great rooms were awesome and I will share that with our team.

Hope to see you again soon,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

Just stayed here for a UT football game. Short walk to and from stadium. Comfy beds, updated bathroom, nice little suite with fridge, microwave, and wet bar (but no door between bedroom and sleeper sofa - had been advised when I made the reservation that this might be the case). Only food service on game weekends was buffets, but the staff provided menus for several local restaurants that will deliver to the hotel. Only negative was that conversations in the hallway carries right into the rooms, but that did not seem to be a problem later at night. Appeared to be fairly mature, calm guests for game day. Would definitely try to get a reservation here for future UT games or other business on the UT campus.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TNbeachbum75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded November 8, 2013

Dear valued guest,

Thank you for taking the time to post your comments regarding your recent stay. Your thorough comments are very much appreciated; we are very glad you enjoyed the short walk to the stadium for the UT game, our room and amenities, also our University location which has several restaurants that deliver to add variety to your stay.

Thanks for your comments again, they will be shared with our team. We hope to serve you again.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Was in Knoxville to help out with an event on campus. Had to check in at 3:30am Sunday morning. Parking was packed because of Bristol Under the Lights. The staff was extremely pleasant for that time of the morning and directed me to alternative parking. Hotel was easy to find and quiet.

Room Tip: top floor at far end of hallway.
See more room tips
  • Stayed: August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CobbKappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded August 31, 2013

Dear Valued Guest,

Thank you for taking the time to acknowledge our service upon your arrival. We appreciate you staying with us, and sharing your experience.

Warmest Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

Great hotel and great location. Walked to the center. Dined at Tomato great place a bit low keyed. Listened to music on the square . It was on many stories with a roof top bar. Had to pay to get it. Thats where every one was. Also had a beer at the water front. If you miss Knoxville they will never know you were there.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank athena130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded August 31, 2013

Dear valued guest,

Thank you for taking the time to comment on our hotel and central location in downtown Knoxville, close to may attractions and restaurants.

We value you as a guest and your feedback, thanks again.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2013

Our family of five were in Knoxville dropping off our daughter for her freshman year at UT. We have stayed at other hotels in Knoxville and this was our first time at the Sheraton. It was very convenient to UT and the suite we had was large and accommodated our family comfortably. The staff was very friendly and helpful during our stay. The hotel is also convenient to Market Square and other dining locations in downtown.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dave46439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded August 31, 2013

Dear valued guest,

Thank you for taking the time to provide feedback during your trip to Knoxville to drop off your daughter. We are very pleased your family found our location very convenient to the university and downtown attractions and hope we will be your hotel of choice during time at UT.

Warmest Regards and Go Vols!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

What a find and value. I was looking for a property within walking distance of downtown Knoxville and was surprised at the prices being asked. Everything was approaching $200 per night. Any property around $100 and under involved driving 10 to 15 minutes and then paying to park. This property was the exception. It is located between the University and World Fair Park, a pleasant 10 minute walk from everything. The rooms are very nice and the bed is extremely comfortable. The staff was incredibly welcoming and helpful. The price even includes parking. The only downside was that their garage filled up with folks using their meeting rooms so it sometimes took a little bit to find a parking spot, but the staff was always helpful.

This will be my go to property anytime I am in the Knoxville area.

Stayed: July 2013, traveled on business
1  Thank sheasen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded August 31, 2013

Dear valued guest,

Thank you for taking the time to provide feedback about our hotel. We appreciate you acknowledging our value, service, and central location to the University of TN, and downtown Knoxville.

We hope to see you again if your travels bring you back to Knoxville.
Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Knoxville hotels
0.5 mi away
Hilton Garden Inn Knoxville/University
0.2 mi away
Holiday Inn World's Fair Park-Knoxville
0.5 mi away
Crowne Plaza Knoxville
Crowne Plaza Knoxville
#22 of 87 in Knoxville
566 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hampton Inn & Suites Knoxville - Downtown
0.4 mi away
Hilton Knoxville
Hilton Knoxville
#20 of 87 in Knoxville
1,268 reviews
4.5 mi away
Hampton Inn and Suites Knoxville North
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Knoxville Cumberland House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range: $108 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Priceline, Booking.com, Hotwire, Orbitz, getaroom.com, Cancelon, Cheap Tickets, HotelQuickly and TripOnline SA so you can book your Four Points by Sheraton Knoxville Cumberland House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing