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“Excellent Customer Service, Nice hotel near UT”

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Four Points by Sheraton Knoxville Cumberland House
Ranked #28 of 87 Hotels in Knoxville
Certificate of Excellence
Inverness, Illinois
Level Contributor
310 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Excellent Customer Service, Nice hotel near UT”
Reviewed August 7, 2013

This property has some of the best customer service we have come across in a long time. I was extremely stressed from having driven 4.5 hours through the mountains and a torrential rainstorm. The second I walked through the door, I was greeted warmly. They upgraded my room without any request from me....just because they thought I deserved it! They followed me to my car with an umbrella so I would not get wet. We stayed for two nights and every time we went through the lobby they greeted us and always provided excellent tips and information. We stayed in a King suite. It was very nice and meticulously clean. Work out facility was serviceable. Restaurant was very good both times for breakfast. Walking distance to Market Square and UT.

  • Stayed July 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank TwoGrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, August 31, 2013
Dear valued guest,

Thank you so much for recognizing our hotel and team for the service they provided during your stay. We know how important it is to recognize when our guests have had a rough day, or doing the little things like covering you with an umbrella so you don't get wet.

Thank you so much for taking the time to write your comments and I will share them with the team.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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dayton, oh
Level Contributor
146 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 2, 2013

Just came back from Knoxville and we loved this hotel. Staff was very friendly and helpful. The room was clean and everything looked new. It was close to the University of Tennessee and all the downtown tourist spots. Very easy to walk to anywhere. We would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, August 31, 2013
Dear valued guest,

Thank you for taking the time to recognize our hotels central location to UT and downtown Knoxville. Also, thank you for recognizing how clean our hotel rooms were and our friendly service. We know you have many choices, and I am glad you had a great experience.

Warmest Regards,
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Dallas, Texas
Level Contributor
222 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed July 30, 2013 via mobile

We were greeted by a very nice staff who gave us a lot of information about restaurants, theaters, etc. Our room was spacious and clean. Convenient to the Market square where we had a nice dinner as well. Extremely close to UT.

Stayed July 2013, traveled as a couple
Helpful?
Thank cjg2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, August 31, 2013
Dear Valued Guest,

Thank you for taking the time to recognize our hotel during your stay in Knoxville. We are glad you were able to experience our large rooms, and convenient location to Market Square and the University of TN.

Thanks again for staying with us.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed July 29, 2013

We recently had a 2 night stay here while in town. We arrived quite late in the evening, but they were ready for us. The only "glitch" if you will, was that we did not know that we could enter at the level of the entry and instead entered the garage parking area on 11th Street. The gate was up so we proceeded and had to walk around and up a set of stairs to get in. The check-in agent was quite apologetic to this, which was appreciated. The room is nice, however quite standard. The AC was interesting, allowing it to get a little too warm before coming on. We both kept awakening when the unit turned on and off. I think we awoke because it was too quite (we live in Chicago)! Breakfast was good, and reasonable priced.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, August 31, 2013
Dear Valued Guest,

Thank you for taking the time to write your feedback about our hotel on your visit to the University of TN in Knoxville.

We appreciate your feedback regarding your arrival experience and parking, and the noise from the AC. I apologize for any inconvenience this caused you. I am very glad you enjoyed breakfast in our restaurant.

We appreciate your loyalty to our hotel and hope we get the opportunity to serve you again.

Warmest Regards,
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Florida
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 16, 2013

I loved everything about this hotel! The staff was extremely nice and helpful; the free wifi actually worked very well; in a great location; the room was very clean and the bathroom was pretty spacious for a hotel. I highly recommend this place!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LTT3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, July 19, 2013
Dear Valued Guest,

Thank you for taking the time to recommend our hotel. We are very glad you enjoyed our Wi-Fi, clean rooms, and our location in Downtown Knoxville at the University of Tennessee.

Also, thank you for recognizing our friendly staff, they very much appreciate that.

We look forward to serving you again on your travels.
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PA
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed July 16, 2013

Have stayed here several times on business trips; the staff is always attentive and helpful. The restaurant is great, service is quick and there is usually a good variety on the menu. The rooms are all nice, some have microwaves etc and others are bigger but overall great. There can be noisy parties sometimes in the area but this is rare and the staff has always taken the initiative to book me in a higher room or on other side of hotel.

  • Stayed June 2013, traveled on business
    • Value
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Helpful?
Thank rysdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, July 19, 2013
Dear valued guest,

Thank you for taking the time to provide our team with feedback regarding your recent stay.

We appreciate your loyalty to our property when you visit Knoxville. Thanks for recognizing the efforts of our staff, our restaurant, and the quality of our guest rooms.

Thanks again for your comments, and we look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Mi
Level Contributor
210 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed July 10, 2013

we stay here on our annual trips to Florida (and back home) since it's about 1/2 way. We always get a clean comfortable room, free wifi , free parking and free breakfast (starwood platinum members). This trip we upgraded to a king suite which was great since we were traveling and very tired from driving. We also got in at 12Mid on our way back and our room was all set... just like others have said we very much appreciated that the pull out sofa was all made up. Also like that the sink is separate from the shower (the mirror doesn't get all fogged up).... water pressure was great. Parking is convenient, right outside the door or in the below hotel garage (which we used since it was raining). Breakfast was very good and reasonably priced (if not included in rate). Highly Recommend this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elphie1162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, July 16, 2013
Dear Valued Guest,

Thank you so much for staying with us on your trip from Florida. I am really glad you enjoyed all of the upgrade you get as a Platinum Member for SPG, as our most beloved travelers you deserve the best when staying at our property.

Thanks for all of your remarks and positive feedback, and we hope to see you again.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Property: Four Points by Sheraton Knoxville Cumberland House
Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
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Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

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