We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very nice hotel!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Four Points by Sheraton Knoxville Cumberland House
Ranked #30 of 87 Hotels in Knoxville
Nashville, Tennessee
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice hotel!!”
5 of 5 bubbles Reviewed May 19, 2013

We stayed here for the Rev3 Triathlon. It is a great hotel with a super friendly staff. They were very accommodating to the participants of the triathlon, by offering a complimentary grab & go breakfast for the athletes, and they also offered us a late checkout (1:30). Four Points is within walking distance to World's Fair Park, the University of Tennessee, and the riverfront area. We ate at the hotel restaurant and it was a good meal. We will defiantly stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anitab126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, May 22, 2013
Dear valued guest,

Thank you for providing great feedback regarding your stay. Thanks for noticing the extras we tried to put in place recognizing you were here for a special event; the grab and go's, late check-out, and specials. I will pass on your comments to my team, thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

321 reviews from our community

Traveler rating
    148
    118
    35
    10
    10
See reviews for
108
62
16
88
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Croydon, United Kingdom
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

Booked a a night stay to break our car journey between Nashville and Wilkesborough. I had expected a normal Sheraton so first impression was disappointing. However, this was soon dispelled by the friendliness of the reception staff. A very modern hotel. Excellent room/facilities and a short walk to downtown. Enjoyed the best breakfast of our trip at this hotel which was another surprise. No hesitation in giving it the five rating.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAVID P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, May 22, 2013
Dear valued guest, thank you for taking the time to offer feedback regarding your stay in Knoxville and our friendly staff. We genuinely care about our guests and ensuring they have a great stay, and I will share your comments.

Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beavercreek, Ohio, United States
Level Contributor
226 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

This is a nice hotel. Clean, comfortable, close to downtown and a lot of good restaurants. The wireless internet is super slow otherwise I would give the hotel a five rating. Staff is very friendly and helpful. It costs $ to park at the hotel. Will stay again when I'm in town.

Room Tip: Choose a room in the front of the hotel or you will hear the trash truck beeping every morning.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCB0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, May 9, 2013
Dear valued guest, thank you for writing about your experience while staying at our hotel. We are very pleased you enjoyed our downtown location and service, and clean rooms.

Please stay with us again when you are in Knoxville.
Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed May 4, 2013 via mobile

Reasonably clean, walking distance to downtown. Near the worlds fair park. Never ate at restaurant. Has everything you need for business travel. Have a business center if you need to print anything out. Front counter staff very friendly and helpful.

Stayed April 2013, traveled on business
Helpful?
Thank mjsymmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, May 7, 2013
Dear Valued Guest, thank you for taking the time to comment on your experiences while staying at our hotel. You feedback regarding how warm and hospitable our team is, the great food in MK's, and the fair prices really help to reinforce our position.

Thank you so much, and we hope to see you again if your travels bring you to Knoxville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, Georgia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

This is a neat place. Highly recommend. The restaurant was great for dinner and breakfast and very fair in it's pricing. Staff was warm, nice and helpful. Bedding and room was nice and comfortable. Super clean. Big TV. Nice

Room Tip: Great place.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackM201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, April 29, 2013
Thank you for taking the time to recognize our restaurant food, pricing, and large TV's in the guest rooms. We value your loyalty, and appreciate you taking the time to provide us with your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 5, 2013 via mobile

We stopped for the night enroute to Myrtle Beach super friendly staff at desk gave us about 10 different restaurant ideas as well as places to see The room couldn't have been nicer very clean very comfortable bed Had breakfast was decent . we will go back next time travel that way

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDpilgrim2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, April 7, 2013
Thank you so much for recoginzing our clean rooms and friendly staff. I am very greatfull for your feedback and very glad we could add to the memories of your trip to Myrtle Beach.

Waremst Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

Checked in late just to sleep the night, had a little issue with my room that was quickly fixed, they immediately waived the parking fee. Nice staff.

The beds were comfortable, everything was clean, a free bottle of water, and the price was right.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wyvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, April 5, 2013
Thank you very much for taking the time to recognize our hotel features, clean rooms, and service. We know you have many choices when you travel, and your feedback helps us to continually improve.

Warmest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Knoxville hotels
0.2 mi away
Holiday Inn World's Fair Park-Knoxville
0.5 mi away
Hilton Garden Inn Knoxville/University
0.5 mi away
Crowne Plaza Knoxville
Crowne Plaza Knoxville
#21 of 87 in Knoxville
4.0 of 5 bubbles 521 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Knoxville
Hilton Knoxville
#22 of 87 in Knoxville
4.0 of 5 bubbles 1,134 reviews
0.9 mi away
Knoxville Marriott
Knoxville Marriott
#37 of 87 in Knoxville
3.5 of 5 bubbles 531 reviews
5.0 mi away
Hampton Inn & Suites Knoxville Papermill Drive
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Knoxville Cumberland House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Property: Four Points by Sheraton Knoxville Cumberland House
Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Kognitiv US Corp, Hotwire, Travelocity, Priceline, Hotels.com, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Four Points by Sheraton Knoxville Cumberland House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing