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“Classic Four Points Value in Knoxville” 4 of 5 bubbles
Review of Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
Ranked #30 of 87 Hotels in Knoxville
Seattle, Washington
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Classic Four Points Value in Knoxville”
4 of 5 bubbles Reviewed January 9, 2013

As a SPG Platinum member, I had a week long stay at this hotel over Christmas break on points. It was my second stay at this property.

The hospitality is good, the hotel is very accommodating, and clean. Room amenities are nice with a large refrigerator and microwave. We were upgraded to a suite and enjoyed the extra space.

The King bed in the main bedroom area is very comfortable, typical good Starwood bedding. Unfortunately, the sofa bed pull out bed mattress was very thin and uncomfortable for our teenage daughter.

Location is decent - pretty much in downtown and right across the street from the World's Fair Park and the University. Didn't try any of their food.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TebanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 13, 2013
Thank you for your positive comments and your business. We are a great value for many reasons to include the ones you mentioned.

We look forward to your next visit.

Take care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
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English first
Lexington, Kentucky
Level Contributor
10 reviews
5 hotel reviews
4 of 5 bubbles Reviewed January 6, 2013

I had a great stay at the Four Points Sheraton in Knoxville! I was in town for an opera audition on the University of Tennessee's campus, and was able to get to my audition destination in a 5-minute car drive. The hotel lobby was lovely, and the attendants warm. I had a single room, with a king size bed big enough to roll over in nearly three times. The bathroom was spotless, and the vanity area was big enough for all my makeup and hair accessories. The building was quiet. The only small problem I had was that the HD channels didn't show up on my tv (non-HD channels worked fine), but I really didn't miss it at all since I was only there for one evening. Overall I had a great stay!

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BBSings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 7, 2013
Great comments! Appreciate you taking the time to share and will certainly pass on to our amazing team! HD channels are up and running and at times, due to weather, experience brief interruptions.

Look forward to your next visit!

Take care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We were in Knoxville Tennessee for a basketball game at the university and the Four Points by Sheraton was a good location for us. It is also a good location for downtown activity. Our room had a king bed and it was comfortable. They will also accomodate your preference to NOT have down filled bedding as we are allergic to down/feathers. There is a parking garage attached to the building which made access to the hotel very easy. WiFi service was included. There is a small dining room but we didn't eat there. I would stay there again if we visit Knoxville, Tennessee.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LALTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 1, 2013
Great to hear about your visit! One of our many advantages we have is our location to downtown and UT. Next time try our restaurnat, MK's as we have many local specialties.

Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windermere, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 30, 2012

I'm very pleased overall with this hotel. Staff very corteous , friendly and pleasant. Made sure that our needs were taken care with little or not request . Overnight staff fantastic and very pleasant and helpful which is hard to find at 2am ! Only downside parking too limited when high occupancy

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank osc75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, January 1, 2013
Thank you for sharing such great comments! I will be passing them along to the staff, including the overnight associates who take great care of our guests'.

Looking forward to your next visit and take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Massachusetts
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 15, 2012

concierge knows what they're doing. can't take that for granted. parking is $8, not taxed. building and rooms are older. flat screen tv, standard. cable network stations, standard. working remote, AMAZEBALLS. for some reason, hotels never seem to change their remote batteries, but they worked here. yay!

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tonitetonite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, December 17, 2012
Thank you for your positive remarks and yes we do change our remote batteries! Glad you enjoyed your stay and look forward to seeing you soon.

Take care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed December 9, 2012 via mobile

Stayed at the Four Points for one evening. Upgraded to a junior suite. Nice room with microwave and refrigerator. The Internet was free but ran very slow in the evening. Bar was nice but the beer was expenses $6.50. Lobby very festive for Christmas with free coffee in the morning.

Stayed December 2012, traveled on business
Helpful?
1 Thank jjbawoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, December 10, 2012
Thank you for sharing your positive feedback regarding the property. I am pleased you were upgraded and enjoyed the room type. A good portion of our room inventory includes upgraded rooms. Great news to share regarding our internet as we are in the process of upgrading our service to include much more bandwidth!

Look forward to your next visit.

Take care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis TN
Level Contributor
171 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

Stayed for a couple of nights while attending a conference. This is a small property but with adequate services. The room was spacious comfortable and everything in good repair. We found the staff helpful. Used the fitness center; all was clean and in working condition.

Stayed November 2012, traveled on business
Helpful?
1 Thank burtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent S, Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review, November 26, 2012
Thank you for sharing such positive comments regarding your stay! We appreciate your business and look forward to your next visit.

Take care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Property: Four Points by Sheraton Knoxville Cumberland House
Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton

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