We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Four Points by Sheraton Knoxville Cumberland House
Ranked #28 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed January 20, 2012

Checked in late after a hard drive and was expecting to have my reserved room missing or problems with late night check in but not here. Everything was GREAT. Front office manager Claude Ward made my arrival pleasant and quick. Mr. Ward treated us with respect and gave my wife and I a little nicer room due to availability. Rooms are nice and clean, comfortable bed and very nice bathrooms. Large flat screen TV w/ HD cable that actually works WOW! If the rest of the staff is as wonderful as Mr. Ward, then I will always stay here when in town!

Room Tip: King bed rooms have more amenities.
See more room tips
  • Stayed: January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank adjustertodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (347)
Traveler rating
Traveler type
Time of year
Language
  • More languages

289 - 295 of 347 reviews

Reviewed January 18, 2012

This hotel is lovely. Everyone was friendly and helpful. We stayed 3 nights in one of the park view suites. The room was large, clean and definitely exceeded our expectations. The only thing I would change is.........every morning, the housekeeping service would go in and out of the rooms surrounding our room. He would let the door slam behind him every time. It became a major annoyance that the hotel should address. It was non-stop doors slamming shut as the housekeeper went in and out of the rooms getting items from his cart. This door slamming woke us up much earlier than planned on 2 of our 3 mornings. This alone would prevent me from staying in this hotel again. Hotel Management.........please tell your housekeeper to not let the door slam behind him a million times first thing in the morning because it is annoying to the other guests.

Room Tip: Pick the park view suite
See more room tips
  • Stayed: January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FrequentTraveler3434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam G, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this reviewResponded January 20, 2012

Thank you very much for your kind comments regarding our hotel. We work very hard to offer a high level of guest services to all of our guests. Regarding the doors slamming in the morning hours, you are absolutely correct. I have already addressed this with our housekeeping team thanks to your comments. I am very sorry that this caused an unsatisfactory experience for you during your stay and I assure you this will not be the case in the future. I do hope you will reconsider staying with us again and I thank you for your business.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2012

This hotel is a good deal for the price, as it is very modern, comparable to a Hampton and clean as well. The bar/restaurant is overpriced, so id recommend checking out other areas in downtown for eating and getting your drink on, this place is a good spot to relax and close to the main street and other downtown attractions

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

I've stayed at a lot of hotels, high-end included; however, this was by far one of, if not the best, hotel stays I've had. I felt welcome from the moment I called to confirm the reservation. After a LONG drive, Dave, the evening clerk, was a warm and welcoming relief. The room was immaculate and modern. Dave and the other staff went out of their way to help, even helping my mom bring breakfast back to the room. If you're ever tried to balance food in a hotel you know how much this matters. We ended up staying an extra day just to rest up for the rest of the drive. This was just a layover in our drive but the stay made me want to consider Knoxville for a future vacation. On the drive down I wasn't able to see it's a nice city. Peyton Manning is one of the owners of the hotel and he should be proud to have staff like Dave and the others who will make you shun the bigger name hotels for this great stay.

  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank DeeKang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2011

This was our first stay at Four Points. It was excelent in every way! Room was spacious,and very clean. We had a room with a balcony, and view of the World's Fair Park. Wonderful! This hotel has it all... Great restaurant and bar, serving all day. Great location, and easy to get anywhere in Knoxville. The staff is exceptional! Looking forward to staying here again!

Room Tip: Choose a parkview room,, the view at night is awesome!
See more room tips
  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jlp3501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2011

Whenever we visit our son at Univ of TN, we stay at the Four Points. It is near the campus, has a decent restaurant and comfy beds and regular amenities. We stayed here in late October, over a weekend, and had, again, a good experience. It's a smaller hotel, but on the Friday night, they held a wedding reception on the 2nd floor, Except for the noise on that floor and the hustle/bustle on the elevators, it did not really affect us.

We always look forward to the staff at the front desk. They treat us as though we are returning friends. Thanks to them!

Room Tip: Try the food in the restaurant. It is good.
See more room tips
  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TennesseeTraveler057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2011

This 4 Points is really a great little hotel. New, clean, classy, well maintained and in a great downtown area, it is easy to recommend this hotel. I will definitely stay again.

Room Tip: All the rooms have great views of downtown
See more room tips
  • Stayed: September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Knoxville hotels
0.3 mi away
Hampton Inn & Suites Knoxville - Downtown
0.2 mi away
Holiday Inn World's Fair Park-Knoxville
0.5 mi away
Hilton Garden Inn Knoxville/University
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Knoxville
Hilton Knoxville
#21 of 87 in Knoxville
1,254 reviews
0.5 mi away
Crowne Plaza Knoxville
Crowne Plaza Knoxville
#19 of 87 in Knoxville
561 reviews
0.9 mi away
Knoxville Marriott
Knoxville Marriott
#47 of 87 in Knoxville
579 reviews
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Knoxville Cumberland House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range: $118 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, TripOnline SA, Cancelon, Orbitz, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Four Points by Sheraton Knoxville Cumberland House reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Knoxville Cumberland House
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Knoxville Four Points

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing