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“Stayed here for UT Knoxville tour” 5 of 5 bubbles
Review of Four Points by Sheraton Knoxville Cumberland House

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Four Points by Sheraton Knoxville Cumberland House
Ranked #30 of 87 Hotels in Knoxville
Memphis
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Stayed here for UT Knoxville tour”
5 of 5 bubbles Reviewed August 4, 2011

This hotel is adjacent to the UT Knoxville campus and a great location for dining and visiting downtown Knoxville. The rooms are up to date and comfortable. Staff was friendly and very helpful with suggestions for dinner and getting Knoxville. I'd definitely stay here again.

Room Tip: Great place to stay while visiting UT
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  • Stayed July 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ITravelMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    148
    117
    34
    10
    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
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English first
US
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 23, 2011

Everything was new and clean. easy on/off access to I 75, downtown, and the university. Restaurant closes at 10.00pm, so bring something in or eat before arriving if you are coming in late. Breakfast starts at 6am and is a full service breakfast not included with the room. Parking is free in the parking garage. Staff is friendly and attentive. Bed linens and duvet were new, clean and fresh. Free WiFi and crisp red apples at the front desk.

  • Stayed July 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pattybaker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed July 13, 2011

The accommodations were good, but I was blown away by the service. Every staff member was competent, attentive, efficient and friendly. I have stayed at many many Starwood properties in the U.S. And abroad and have never seen it done this well.

  • Stayed July 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tennesseans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed July 10, 2011

We stayed here two years ago and came back for a return visit. The rooms are very clean and modern. Both rooms we had have great views towards downtown, and the other way. Reception is always very welcoming and they were very quick to help us when we asked for cutlery to enjoy a snack in our room and to reset our TV when the system had a little glitch. Parking is free and there is a large underground garage as well as a few spots out front. Its a short walk, approx 10-15 mins, into the main Market Square of Knoxville so a great location. We stayed in the SPG Preferred Guest rooms and they have large TV screens and a tub in the bathroom. Slightly preferred the room we had last visit as there was a small balcony, but to be honest it was too hot at 97C to really have enjoyed it this weekend.

Room Tip: The oversized corner rooms are pretty big and great if you like extra space. Some of them have smal...
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  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michaela_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 22, 2011

We've stayed here several times and also at other downtown hotels when we come to Knoxville. This is my favorite one, especially when coming to UT football games.
Our most recent trip was not game related and it was nice to get a much lower rate but it's worth the exta money on game day. The location is great and there is no need for a parking pass to the game as you are well within walking distance to Neyland stadium.
The beds are comfy and the air conditioning is amazing. The exercise room is very nice and the parking is convienent. The wireless internet is great as well as the TV. About the only knock I could give is that there is no fridge/microwave combo in the room. That would have been a nice addition for our leftovers from dinner that we had to throw out. Free parking would also be a plus but the charge is understandable due to the location.

  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PostVacationAdvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinley Park, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed March 28, 2011

Stayed here for only one night, Sheraton rates this hotel as a catagory 2, think it should be a high 3 and possibly a "4". Staff was warm and friendly and helped with our bags, even though it was only a 1 night stay! Would definitely recommend this hotel for leisure as it has all the plush amentities of a 4 star hotel. Stayed March 26, 2011.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peggypja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed March 1, 2011

We were just stopping through for one night at the Four Points so my review is based on the 12 hours or so we were in Knoxville.

The check-in was quick and easy. We were upgraded to a suite with a view of the World's Fair Tower.

The room was large, clean and well maintained. The balcony looking out onto the Tower was a nice touch. Wish we could've spent a few more days here to enjoy the city a little more.

Parking is $8 with in/out privilages.

One of the only annoyances was that all the charges to the room aren't reflected on the initial booking on spg.com (as they are for all other hotels). They aren't really a surprise (State Tax of about 9.25%, City Tax of 3% and Tourism Charge of 5%) but when all other starwood hotels list these on their Total charge at the time of booking it is a bit misleading as you're not really expecting them.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jalenkos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Knoxville Cumberland House

Property: Four Points by Sheraton Knoxville Cumberland House
Address: 1109 White Ave, Knoxville, TN 37916-2713
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 
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Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton

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