I decided to try this hotel after bad experiences with LaQuinta Inn next door. The first stay was nice so I wanted to book it again. I accidentally made reservations at a location 20 minutes away. That is where the trouble began. Best Western refused to allow me to change my reservations. I was given two choices; cancel my existing reservation and lose the money paid Or travel the 20 minutes to the location where I made the initial reservation. There was no way I would forfeit the money paid so I journeyed the 20 minutes. The chosen location was run down in my opinion. When I voiced my complaint to Best Western I was told that their locations are locally owned and the policy was followed. Not happy at all and will never stay in Best Western again. My advice is to do your research and make sure you pick the correct location. If not their policy is very unforgiving and reservations cannot be changed if you make mistake.
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- Also Known As:
- Best Western Knoxville
- Knoxville Best Western
- Best Western Strawberry Hotel