I booked through an auction site and was very afraid based on some of the reviews. Maybe I was lucky, but I got a non-smoking room. I did smell a wee bit of smoke in the hallway at times, but never overwhelming.
The room was very clean and large. Bathroom had solid surface counter tops, updated sink fixtures. Tub/shower was just okay, definitely clean, but a cheap unit. That's my only complaint actually. No mold in this shower at all, as other reviewers have complained. Room had a flat screen tv, newer drapes to block out sun, newer comfortable mattress, thankfully no nasty "bedspreads", microwave, fridge, coffee maker, etc. all updated. Room smelled fresh and clean.
I stayed 3 nights and had to do some serious paper work. The room and area was very quiet, perfect for my needs.
The staff were really pleasant to me and I found the service to be excellent. Everyday breakfast was the same...scrambled eggs, sausage links, biscuits and gravy, waffle iron, cereal, etc. They must have read my mind, because the breakfast server asked if I wanted yogurt. (That's actually my daily breakfast). She went back and got it for me. She said they have other items as well, just not enough room to put it all out. So don't be shy to ask.
I once stayed at a Best Western outside of Denver in the mid 90's that was so horrible I swore myself off of them forever. This hotel has definitely changed my mind about Best Westerns!
I just don't understand all the bad reviews. All the employees were American and very hospitable.
Having just stayed 6 nights previously at a much higher TA ranked extended stay hotel (and much pricier, too) while awaiting my lease to open, I was so relieved when I arrived here. This hotel was much cleaner, the surrounding area much safer and secure, and the staff much more accommodating.
For my low auction price, it was well worth it. The staff never treated me differently for booking through auction.
Beware of the negative reviews. As a frequent traveler and long-time TA contributor, this hotel is just fine.
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- Also Known As:
- Best Western Knoxville
- Knoxville Best Western
- Best Western Strawberry Hotel