I booked and paid for a private birthday party for my 11 year old son. When it was time for the party, the doors were locked and no one answered the phone. We waited for 20 minutes on the sidewalk for someone to show but they never did. Luckily, Laser Quest was able to work us in for a couple of games. When we went back later to Battlefield Knoxville, a girl informed us that our reservation had been deleted and then later said that it was just a miscommunication. However, she never once said she was sorry. Save your time and money and go to Laser Quest where they actually care about their customers! The kids even said that they liked Laser Quest better.
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