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“Worst experience”
Review of Battlefield Knoxville - CLOSED

Battlefield Knoxville
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Useful Information: Activities for older children, Bathroom facilities, Activities for young children, Wheelchair access, Lockers / storage
Knoxville, Tennessee
Level 2 Contributor
6 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Worst experience”
Reviewed October 12, 2013

I booked and paid for a private birthday party for my 11 year old son. When it was time for the party, the doors were locked and no one answered the phone. We waited for 20 minutes on the sidewalk for someone to show but they never did. Luckily, Laser Quest was able to work us in for a couple of games. When we went back later to Battlefield Knoxville, a girl informed us that our reservation had been deleted and then later said that it was just a miscommunication. However, she never once said she was sorry. Save your time and money and go to Laser Quest where they actually care about their customers! The kids even said that they liked Laser Quest better.

Visited October 2013
5 Thank Stacy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

18 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Knoxville, Tennessee
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
“A lot of potential”
Reviewed September 7, 2013

I want to love Battlefield Knoxville, the concept in itself is a step apart from your typical laser tag experience and meets a longtime dream of mine for a more realistic experience. Sadly, there's a lot to be done.

The experience at BK is inconsistent at best. When you walk in the door you're given little indication of pricing, and on busy nights you're looking at loosely organized chaos. The environment as a whole feels very half-done and rushed. If you do purchase a few games, you're given a general spot to stand in until it's time for your game to start.

That's when the fun really starts, because BK has absolutely no sort of sorting system in place for matches. You're not entered into a system like Laser Quest, you're just given paper tickets. Then it's up to the referees (which seem to have little standard operating procedure and each does as they wish), to sort out groups. I've seen people being numbered, I've seen a system of "if you played in the last match please step back from the line", and I've seen customers walk out as they're screamed at during this period, and even more make comments about how much they dislike the situation. I'm not really sure why they stay open through the week, because I've never seen more than 3 people in a match Monday through Thursday. The fun sadly doesn't end there.

A TV screen features a short instructional video that was played once in my many visits. Instead, each referee has their own way of explaining how the guns and vests work, and as a result, a good 15 minutes are wasted. Once that's done, you're allowed to suit up, and by suit up I mean compete against 10 other people for the P90, which seems to be the only gun worth anything. Within the first few months, most of the guns suffered from poor performance due to misaligned scopes and barrels, and due to to the infrared nature of how the guns work, there's no way to see the actual location of your hits to compensate. They boast various game types, from "medic" to "team death match", but usually you'll find yourself playing the latter because the refs don't feel like explaining how the other game types work.

As to the actual combat, the first BK location had a fairly well arranged arena. Featuring a U-Shape with plenty of cover, a series of rooms that provided neat scenarios, and so on. The new location features one of the poorest arena's I've ever seen. It's not dark at all, it's incredibly small, and lacks little tactical opportunity. The whole point of this move was to have a second arena to allow for a larger space or two separate matches going on simultaneously, and that arena is still under construction months after opening.

When the guns work, the experience is fairly solid, but expect to pay a fairly good sum of money for little play time. Unlike your typical laser tag experience, you're allowed a total of 10 "hits" on your sensors before you have to leave the arena. A lot of new players still haven't even grasped what's going on by the time they're done, and I personally think 25 or so hits would be a much better medium. If you find yourself on a team of newer people against a team of experienced players, you may only spend 5 minutes in a match.

As I said at the start of this review, I want to love Battlefield, I want to spend money every week going there, but the cons far outweigh the pros. I think the staff would be well served implementing a more well rounded set of procedures to mix in with the unique attitudes of each employee (which do add an interesting element to the mix). My best advice? Give it a try on a saturday night when you can ensure a full match and flip a coin, you might enjoy it.

Visited September 2013
6 Thank Deedee0818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Tennessee
Level 2 Contributor
7 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Great place for laser tag”
Reviewed September 3, 2013

This is one of the best laser tag places I've been. Prices seem reasonable compared to other places.

Visited October 2012
3 Thank cheetr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“A big NO”
Reviewed September 2, 2013

An astonishing bad experience. Staff managing people by screaming. No order. Guns that do not work. No investment in the 'battlefield'. Highly do not recommend.

Visited August 2013
3 Thank IrinaCozma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
“Great for friends and families”
Reviewed July 25, 2013

Girls are gorgeous! management is awesome! and the laser tag is incredible! Definitely changes the game when it comes to what people think about laser tag! if your anywhere near the knoxville definitely check this place out

Visited June 2013
4 Thank adam k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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