My husband made reservations at Naples for my birthday, I was excited because I heard good things about the restaurant. The restaurant was full when we arrived and the hostess asked us if we would mind sitting in back, I told her we had never been there before and didnt know what "the back" really was. So we were seated and waited 10 minutes before anyone came and took our drink orders. as we were reviewing our menu a huge party of about 40 people arrived. They were very loud and we felt out of place, we were the only people beside the 40 person party in that room. We placed our order and spent the next 15 to 20 minutes staring at the dingy old room and feeling uncomfortable and unable to have a conversation due to the loud party right next to us. We got our food and ate fairly quickly so we could leave. The food was not horrible but not very good. The portions are small for what you pay. If you have ever eaten real italian food, you will not enjoy Naples. I am Italian and grew up in an Italian family, we never ate pasta with raw peppers and onions in it. I have never seen pepperoni in a pasta dish. I got chicken marsala, it wasnt terrible but it was not good.
Our server saw we were uncomfortable and must have told her manager, because she came out and asked us if everything was ok, I told her it was my birthday and we were trying to have a nice family dinner and instead felt like we were crammed in a spare table next to a loud party. She asked if there was anything she could do, I told her in the future when she gets birthday reservations for a first time guest dont put them in a room with a party booked, and there should have been some kind of birthday thing like a piece of cake or something. I just wanted the check.
We will never return and I will make sure everyone I know will never go to Naples.
A bit of advice to Naples management, train your hostess to make better seating decisions, your servers should understand the menu items better. Update your menu and facility. Everything it out of date, old, and dirty. Do something special for people when they visit for their birthday.