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Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
Ranked #24 of 87 Hotels in Knoxville
Certificate of Excellence
Dallas, Texas
Level Contributor
405 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Well Worth The Stay”
Reviewed August 1, 2013

Renovated Holiday Inn Express. Very art-deco rooms. Queen-size bed was confortable. Breakfast was good. Like others in July 2013, recommend getting a room facing the rear; less noise! Staff knew the area and gave excellent directions to resturants and shops in the area!
Will return, that's for sure!

Room Tip: Like others in July, get an odd-number room!
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    136
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Atlanta
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 30, 2013

This seems to be a brand new Trendy Holiday Inn Express Hotel in Knoxville TN. I love the decor in the guest rooms. The furniture is in a grey tone,carpet is teal in color. The bed was very firm and comfortable. The pillows were king size which I did not care for. The hotel was very clean with large breakfast area. The location was great and easy to find. Plenty of restaurants near by. Well lite parking area.
The front desk crew was friendly,informative and very familiar with the area. A must stay while in Knoxville TN area!!

Room Tip: Stay in the back and not facing the interstate
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank HondaAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 28, 2013 via mobile

Stayed here while in Knoxville for a family wedding. New hotel so everything is still very clean and has that brand new feeling to it. Comfortable beds and pillows, helpful to have small fridge and microwave in room. Small indoor pool, but the kids (11 and 6) enjoyed it. Free breakfast had good variety and was very clean. Great overall service.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wicaford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2013

We stayed at this hotel on the way back from Florida to Toronto. Brand new hotel. We had a suite and it was wonderful. Great value for the money. Nicest room we have stayed in in a long time. We are a family of five and all fit in the room comfortably. So clean and modern. Two large flat screen televisions.

Room Tip: The suite was great. If you are a AAA or CAA member you will get a discount.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
189 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 17, 2013

really nice hotel but it's also brand new. try not to get a room next to the exit doors because they do slam whenever anyone uses them, despite how hard you try to keep them from slamming shut, they somehow manage to anyway. Nice small indoor pool and cardio room. Don't expect to use this location to walk anywhere or bike anywhere because the traffic is non-stop and unforgiving, but it is located right off of the interstate so it is a convenient location to stay.

Also has free breakfast from 0600 to 1000 every morning- it's a make it yourself cold or hot choices with yogurt and juices as well. Has nice outdoor seating in the front of the hotel with a fire pit in the middle, which was not lit while I was there.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkForrester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 15, 2013

We stayed in this hotel for a week after we came home to a flooded apartment. The staff of the hotel have been very helpful. Everyone is friendly - the front desk staff, the breakfast staff, and housekeeping. Tia went out of her way to try to find an adapter for our cell phone - she even went shopping to try to find the right adapter. The breakfast is sufficient - if you look carefully you can find some healthy options. We recommend a room on the back side to avoid noise from the highway. We had a good sleep every night and did not hear noise from neighboring rooms. We highly recommend this hotel.

Room Tip: We recommend a room away from the highway.
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  • Stayed July 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KLD72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
york pa
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed July 5, 2013

We actually stayed at this new hotel twice within 2 weeks. The first time, we were in a room on the first floor near the exit door. When folks went in and out, the door slammed all night long. The walls in this hotel do seem paper thin so we heard it most of the night. I called down to the front desk to see about getting our room switched and was told EVERY room was already taken. Yes, the hotel was crowded but I found that hard to believe. Either way,we finally were able to get some rest after it stopped around 2am.

Upon my return home, I rec'd an email asking me to rate my stay. I gave the hotel low marks because the soundproofing is terrible and the front desk staff did not seem too accommodating as far as trying to move us (I know they said the hotel was booked but the lot was not full and at breakfast the next day, there were a few guests). Surprisingly I rec'd a phone call from the manager of the hotel. She was very kind and apologized repeatedly. I was seriously considering staying at another hotel until the phone call.

We returned to the hotel again several days later and experienced the most hospitable service that I have every rec'd at any hotel. Upon our check in (this time we had a much quieter room on the 5th floor), we were given snacks and some bottled water as a thank you for returning and giving them another chance. We also rec'd a discount on the room. I was very impressed and you can tell that the manager went out of her way to ensure that this stay was a lot more comfortable for us.

The rooms were a good size, the decorations were modern (the rooms were, however, very dim) but the beds/pillows were very comfortable and the breakfast was sufficient. Again, the hotel is new but I am very impressed with the follow up by management when I had a problem.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelinmama1731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

Property: Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
Address: 6324 Papermill Dr, Knoxville, TN 37919-4813
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr 2.5*
Number of rooms: 90
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