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“Can't wait to stay there again.” 5 of 5 stars
Review of Embassy Suites by Hilton Knoxville West

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Embassy Suites by Hilton Knoxville West
Ranked #7 of 87 Hotels in Knoxville
Certificate of Excellence
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Can't wait to stay there again.”
5 of 5 stars Reviewed July 23, 2014 via mobile

From check in to check out this stay was wonderful. Hotel and room are in great condition. Would stay here again in a heart beat. The only minor negative is that the breakfast area can get a bit congested.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 28, 2014
We are glad to read you would want to stay with us here at the Embassy Suites Knoxville West again. Thank you for your business and for such a nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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645 reviews from our community

Traveler rating
    472
    114
    29
    15
    15
See reviews for
273
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
tennessee
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2014

The hotel is awesome! I did have an issue or two with the front desk person but that has been addressed. The rest of the stay was amazing! The best Embassy Suites I have ever been to!! The premium suite rooms are the best! beautifully decorated throughout the entire property, the lobby, the dinning area, and the room was so relaxing and clean. A great stay while traveling through! I will definitely stay there again!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank dwhitson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 28, 2014
We are happy you rated us here at the Embassy Suites Knoxville West as your best hotel to stay. Thank you for your business and for your review. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emmaus, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

The outdoor seating and lounge area was an oasis at the end of my day. Luckily the weather was cool enough at night that I was able to enjoy a glass of wine and a movie outside each night I stayed. The staff was real friendly and I will definitely stay here again when back in the area!!!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Tracey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 28, 2014
We are happy you enjoyed the outside movie and wine during your stay here at the Embassy Suites Knoxville West. We thank you for your business and for your great review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

We stayed at the Embassy 2 separate nights and had great experiences both times on this trip. Our room was comfortable and quiet. We had no problems sleeping or with outside noise. Several times we requested additional items from the front desk and they were delivered promptly. Wonderful experience.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 22, 2014
We are glad to read you had a great experience during both your stays here at the Embassy Suites Knoxville West. Thank you and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

Everyone was very courteous and helpful. The surroundings were exceptionally clean. We enjoyed the complimentary breakfast which included many choices and we were well satisfied. If we are in the area in the future, we will definitely stay at this hotel, as well as recommend it to our family and friends.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank petersW8311XE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 22, 2014
Thank you for recommending our hotel the Embassy Suites Knoxville West to your family and friends. We are glad you had a good stay and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 16, 2014

This hotel is only 1 year old. I enjoyed my stay. The hotel is clean, the rooms were clean, the beds were comfortable, and the breakfast was great. The staff was very pleasant and helpful. I will definitely stay here again. You will not be disappointed in this property.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank AuntieEmTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 22, 2014
We always enjoy hearing from our guests! Thank you for posting such a pleasant review of our hotel the Embassy Suites Knoxville West. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

The wait staff for both breakfast & the evening reception were extremely nice & helpful. The people on the front desk were just okay; they didn't do or say any more than the minimum required. The decor seemed kind of "dated." I'm not sure of the age of this hotel.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Sonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, July 22, 2014
I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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