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“Excellent service and staff” 4 of 5 bubbles
Review of Embassy Suites by Hilton Knoxville West

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Embassy Suites by Hilton Knoxville West
Ranked #7 of 87 Hotels in Knoxville
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent service and staff”
4 of 5 bubbles Reviewed March 7, 2014

Close to Highway, but unfortunately also a bit noisy. Excellent service and very helpful and friendly staff, good breakfast. I will definitely choose this hotel again on one of my next trips to Knoxville.

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank lorenzp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, March 11, 2014
 We always enjoy hearing from our guests here at the Embassy Suites Knoxville West! Thank you for posting such a pleasant review and we hope to see you again soon. .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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775 reviews from our community

Traveler rating
    570
    136
    36
    17
    16
See reviews for
324
135
17
231
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Hoboken, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

Stayed here for a night as part do a cross country journey with my father. Delightful! Gregory at the front desk fixed a small error I made with my res super quickly and with a smile, and off we went. (I'm a Diamond member which prob helps.)

The hotel is beautiful and obviously very new. The decor could pass for a boutique city retreat. The rooms were reasonably sized and comfortable, even for us not wanting to share the bedroom. Only one design flaw...the door between the living space/sofa bed and bathroom is frosted glass, so when dad got up to use the bathroom at 3:30 am, the area where I was sleeping was flooded with light.

Breakfast was standard Embassy and good enough, but the staff was truly great. Thanks!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rachpr18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, March 11, 2014
Our team members are working harder than ever to deliver the exceptional service you have come to expect and appreciate your thoughtful comments! Thank you for your nice review and for your business. We hope to see you on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cookeville, Tennessee
2 reviews
4 of 5 bubbles Reviewed March 5, 2014

My daughter recently had a business day in Knoxville and she invited me (Her mother) to join her. She wanted to stay at Embassy for several reasons, She is a Hilton honor member, she likes the breakfast and cocktail time, safety and nice rooms with comfortable beds. All of this was as we expected. Especially nice breakfast with wonderful staff. But when we checked into our room there was long dark hair all over the bathroom floor. We called the front desk and they sent someone immediately. Then as I was showering the next morning I realized the tub tile walls had never been cleaned of the grout. Specks of the grout were everywhere. This was just disappointing. When you pay over 160.00 for the night you expect better. Just lack of taking care of detail.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VolFan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, March 7, 2014
I understand that there were some issues that inconvenienced you particularly in the bathroom. I thank you for bringing this issue to my attention so that we can follow-up with our security team. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 4, 2014

Our family always chooses Embassy Suites when available due to the large rooms and amazing breakfast. This Embassy Suites is the absolute nicest hotel we've ever seen. Lobby, common areas and rooms are immaculate and modern. Rooms are very spacious. Breakfast, of course, is awesome and amenities are unparalleled! Every hotel you visit after this one will be a disappointment.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jamie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, March 6, 2014
From everyone here, thank you for stating you think our hotel the Embassy Suites Knoxville West is the absolute nicest hotel you've ever seen. Your review is greatly appreciated and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hagerstown, Indiana
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

The hotel staff was professional, the hotel immaculate, the room clean, well-appointed and the bed comfortable. Lots of plug ins for phone and computer chargers, etc. - I checked in late and was so glad I stayed here - no worries, just my time to relax. I wish every hotel could be like this!

  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Vickie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, March 4, 2014
We are happy to read we here at the Embassy Suites Knoxville West provided you with a great place to relax. Your review and your business are greatly appreciated. Hopefully we will be seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elizabethton, United States
1 review
5 of 5 bubbles Reviewed February 28, 2014

Hotel was beautiful. The suites were very comfortable, clean and relaxing. The compimentary breakfast was suprising a full breakfast with choice of omelet (freshly made), pancakes, sausage, bacon, oatmeal, biscuits and cereal. The whole hotel was extremely clean. All the staff were smiling and very helpful.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stacey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, March 4, 2014
We are glad to read we here at the Embassy Suites Knoxville West provided you with an awesome experience. Thank you for such a nice review and for your business. We look forward to hosting you again on your next trip our way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alpharetta, Georgia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 22, 2014

I understand that this hotel was built May, 2013, so it still has the shininess on it. It is convenient to the interstate and restaurants, but is in mostly a commercial-industrial area with car dealerships and the entrance drive might be hard to see because of the sign-light noise in the area. Once you get in the hotel it is very nice with a somewhat modern décor. The staff was friendly and helpful. The suites are spacious with two TVs, two entrances to the bath, the bed was comfortable and the room was very quiet even though the hotel is very close to the highway. The breakfast was tasty and had a good selection.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MHRSINGER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, February 25, 2014
We would like to thank you for such a nice review of our hotel the Embassy Suites Knoxville West. We hope to be seeing you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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