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“Quality at it's BEST!!!!”

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Embassy Suites by Hilton Knoxville West
Ranked #7 of 86 Hotels in Knoxville
Certificate of Excellence
Cincinnati, United States
2 reviews
“Quality at it's BEST!!!!”
Reviewed January 24, 2014

Opened in May of 2012, your first impression is WOW! A lot of thought and planning went into the lay-out of the lobby/bar/restaurant/breakfast area/outdoor sitting area/indoor pool and yes the ROOMS. This Hotel is an exceptional find, and a GREAT value for the price. Very accessible from and to I-75. For those long drives from Florida, this will be our Rest & Relax Stop!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Walt T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 28, 2014
We are glad to read we will be your rest and relax stop on your trips from Florida. We are glad our hotel the Embassy Suites Knoxville West was able to WOW you and that your enjoyed your stay. Thank you for your great review and for your business. We look forward to your next visit.
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858 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Birmingham, Alabama
Level 5 Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 24, 2014

I usually stay at the Hilton Garden Inn Knoxville but they were full so I made a reservation at this new concept for Hilton. What a winner!! The room was quite and I loved the overall design of the entire facility. The interior decoration was some of the best I have seen. The way the room is designed is excellent. I did not feel like I was in a hotel room for a nice change. When you pull the drapes the room was very dark for sleeping and I heard no sounds from other guests. It has a great bar area and they serve meals all day long. I will seek out these newer concepts for Hilton were available. This is a great set up for the business traveler such as myself. If you travel to Knoxville try to book a room at this location. Many restaurants close by with a great variety of food to be had.

  • Stayed January 2014, traveled on business
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    • Location
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Helpful?
Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 28, 2014
We are happy to read you think so much of our hotel the Embassy Suites Knoxville West and are happy you consider us a WINNER. Thank you for your business and for your great review. We look forward to your next visit to Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
Reviewed January 22, 2014

This hotel is a newer property. It was clean, comfortable and affordable. It is only a few minutes to the Turkey Creek area where there was lots of shopping and dining. The hotel was pretty full with kids from a gymnastics and swim competition and was amazingly quiet!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Dana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 24, 2014
Thank you for your review of your recent experience at our hotel Embassy Suites Knoxville West, the time taken along with the effort made to share your observations with us is most appreciated. We are happy to read you had such a nice stay and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blowing Rock, United States
1 review
Reviewed January 21, 2014

You will love this hotel. Great service and when they tell you the food is good, they mean it. we loved room service after a long day of travel. I talked personally to the chef and he made a dish exactly the way we needed it to be and alfredo sauce was not on the menu. Room was beautiful and spacious. Very large and plenty of room for a family. We will stay here again next year. It was like being in our home. They did not miss a thing. The cook to order breakfast was sensational. You may have to wait in line for an omelet but it was well worth the wait. Fruit, bacon, eggs, breads, and pastries were all there. Even biscuits and gravy. Thank you Embassy Suites Connie Baird

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Connie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 24, 2014
We love hearing from our return guests here at the Embassy Suites Knoxville West and would like to thank you for your review. Your comment that you had a perfect stay is greatly appreciated. Thank you for your business and nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aiken
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 21, 2014

Hotel is relatively new (7 months), therefore everything was super clean and nice. Hotel style is contemporary. Rooms are a little different as there is actually a sitting room with nice size couch (pull-out). Bedrooms are separate so someone can actually go to sleep and others can watch built in TV either in the bedroom or sitting room, read, etc. Beds were super, super comfortable. Toiletries are top of the line.

Indoor pool seemed larger than usual and hot tub (although in the same area) was far enough away to minimize some of the noise from the pool. Chairs and towels were plentiful.

Breakfast was very good. Food was plentiful and enough of a variety to appease most people's palette.

I almost gave it a 4 because when you walked in, you had no way of knowing where to check-in. They definitely need to spend a few dollars for a small "check-in" sign. Seemed rather petty to deduct a star for such a minor "issue" that could be fixed with a $10 sign. Enjoy your stay.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 24, 2014
We always enjoy hearing from our guests! Thank you for posting such a pleasant review of our hotel the Embassy Suites Knoxville West. We hope to be able to see you again on your next trip our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hendersonville, United States
1 review
Reviewed January 21, 2014

Very clean Very friendly. happy hour and breakfest were exceptional.the rooms were very clean and the bed was very very comfortable. I will be staying again thank you. Very close to knoxville too. easy access , workout facility was in great shape.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ted F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 24, 2014
Thank you for taking the time to write such a nice review of our hotel the Embassy Suites Knoxville West. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vicenza, Italy
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 20, 2014

We stayed here for 3 days shortly after the holidays and had a wonderful experience. I've stayed in plenty of hotels over the years and can say that this has been the best one, hands down.
When we arrived around 5pm, our room wasn't ready, but it became ready less than 10 minutes after our arrival....and that was our only issue during out stay...and a minor one at that.
The room was immaculate and the decor was modern, yet very zen and relaxing. Admittedly, the views aren't the best (car dealerships on either side and the interstate), but being in the middle of the most populated and developed area of Knoxville, that's to be expected. I was pleasantly surprised how quiet it was, considering the surroundings and the fact that there was a large wedding party and 4 buses of teenagers all there during our stay.
The breakfast bar was delicious and well-stocked. We had dinner at the restaurant one night and were not disappointed by the quality or the portion sizes (the Ultimate Mac & Cheese was HUGE!). The complimentary cocktail was a nice surprise...my daughter loved her Shirley Temple and I enjoyed the house wine offered.
My husband and daughter enjoyed the pool and hot tub immensely.
Overall, it was probably one of the highlights of our trip. It would definitely be our first choice in hotels the next time we're in Knoxville.

  • Stayed December 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Adrienne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, January 21, 2014
We are happy to read our hotel the Embassy Suites Knoxville West was the highlight of your trip and would like to thank you for such a great review. We hope to see your again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 86 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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