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“An outstanding hotel”

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Embassy Suites by Hilton Knoxville West
Ranked #6 of 87 Hotels in Knoxville
Certificate of Excellence
Level Contributor
3 reviews
“An outstanding hotel”
Reviewed November 3, 2013 via mobile

This hotel is probably the ninth Embassy suites at which I have stayed across the country. All of those hotels have been very good, but this one is the best of them. In fact, it is one of the best of any chain other than a high-end resort hotel. This property is new, did not have the usual Embassy suites atrium, and was very stylish and attractive. The suites were comfortable, as always, but looked particularly nice. We have nothing but good things to say about this place.

Stayed October 2013
Helpful?
Thank Cam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
We are happy to read you have nothing but good to say about our hotel the Embassy Suites Knoxville West. Thank you for taking the time to write such a nice review and for your business. We hope you will be staying with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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813 reviews from our community

Traveler rating
    599
    143
    36
    19
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Nashville, Tennessee
Level Contributor
205 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 3, 2013 via mobile

I spent a weekend here to get away with my wife. WONDERFUL experience. Staff was great, atmosphere was wonderful. Rooms very clean and comfortable. The happy hour was great. The bartender was fun to chat with and she was pleasant. I will return again in the future

Stayed November 2013, traveled with friends
Helpful?
Thank Robc93a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
We are happy to read you and your wife had a wonderful experience here at the Embassy Suites Knoxville West for your weekend get away. We look forward to your return! Thank you for such a great review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, United States
1 review
Reviewed November 1, 2013

We have stayed at this hotel 4-5 times since it opened and we love it. Close to shopping and plenty of places to eat. New hotel with a nice design and beautiful lobby. Indoor for the kids. Nice quite neighborhood.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
I am happy to read you have been able to stay so many time here with us since we opened and will be looking forward to your returning. We would like to thank you for your business and for such a good review of our hotel the Embassy Suites Knoxville West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rdwr
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2013

I'm a Hilton Diamond. I've stayed in lots of Embassy Suites. This is by far the best. Great customer service, great amenities, great rooms .. the room was quiet with a great heating and cooling systems. The evening snacks during the evening reception were remarkable .. great cheese, dips, etc .. not just the popcorn typically served. The bartenders were outstanding! The service staff in the restaurant were incredibly friendly even though they were quite busy.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rdwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
 Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you! We look forward to your next visit with us here at the Embassy Suites Knoxville West.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, United States
1 review
Reviewed October 30, 2013

Still a fairly new hotel. Room layout is slightly different from older Embassy Suites. Furnishings were nice, a little trendy, but better than old and tired. Overall, a good experience. Staff was helpful. Breakfast was standard Embassy Suites Fare. No real complaints.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
 Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, TN
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 29, 2013 via mobile

We had to keep having our keys redone (5 times at least) but the staff was very nice and breakfast was wonderful. Hotel was immaculate. We will definitely stay there again when we visit our daughter at UTK.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scarpetta2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
We are sorry to read you had trouble with the key but are happy we were able to get the problems handled quickly for you. We are glad to hear you will be returning to visit your daughter while she is at UTK and will be staying with us. Thank you for such a nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

I rate this Hotel a 4 out of 10 due to the staff. Beautiful hotel everything is very clean and stylish, perfect location and price, but again terrible management. Management was no were to be found. Front desk was terrible, if it wasn't for the staff this hotel would have been a 10 in my book!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Art G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Embassy Suites by Hilton Knoxville West, responded to this review, November 4, 2013
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Knoxville West

Property: Embassy Suites by Hilton Knoxville West
Address: 9621 Parkside Dr, Knoxville, TN 37922-2202
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Knoxville West 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Knoxville West is an upscale Knoxville hotel,conveniently nestled in East Tennessee, easilyaccessible from I-40 and I-75. As part of an upscale lifestyle center, the hotel is minutes away from entertainment, attractions and shopping such as Turkey Creek Shopping Center, West Town Mall, Windsor Square Shopping Center, Market Place Shopping Center and Regal Pinnacle Stadium 18Theater. Downtown Knoxville is just 10 minutes away, along with the University of Tennessee, Knoxville Convention Center, Tennessee Theatre, Bijou Theatre, Neyland Stadium, Thompson Boling Arena, World’s Fair Park, Market Square and Ijams Nature Center. The Knoxville Zoo, the American Museum of Science and Energy, Dollywood and the Great Smoky Mountains National Park are each just a short drive away. ... more   less 
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