Breakfast chef rude and inhospitable. Day manager did not do anything about it, took forever for breakfast to be served. Hotel keeps sending surveys nobody can call and apoligize Stay away from this locationMore
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Breakfast chef rude and inhospitable. Day manager did not do anything about it, took forever for breakfast to be served. Hotel keeps sending surveys nobody can call and apoligize Stay away from this locationMoreShow less
Thank you for taking the time to share your feedback after your recent stay with us. It is our goal to provide each guest with a comfortable and relaxing visit, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the service you received. This is not acceptable, and we will use your comments to address this with our team. We appreciate your review and wish you happy and safe travels.
We were in town visiting friends and playing ball on Sunday. This motel has a very nice outdoor hot tub, comes in handy after sports. Clean, quiet, rooms with great beds. The cooked to order breakfast is excellent. Easy access from interstate.
From our beautiful hot tub to cozy beds, it sounds like we provided you with everything you could need for an incredible stay! It's a bonus treat to hear our breakfast hit the spot, as well. When your travels return you to the area, we'd be glad to provide you with another perfect stay.
We got the room for $100/night form their web site. That didn’t include breakfast. That part was not clear, breakfast cost $20 more looking back. The breakfast was far and away better than any traditional hotel breakfast. You can pay for it if you didnt include it in your reservations. The rooms are big, comfortable and fresh. The staff was excellent.
Thank you very much for leaving your comments on your visit with us here at Hilton Garden Inn Knoxville West/Cedar Bluff! It is truly a pleasure to know that you appreciated our spacious and fresh rooms, as well as our helpful staff members. We do apologize for any confusion regarding breakfast, although it is lovely to know that you enjoyed our food. We wish you well, and we hope to see you again soon!
Very pleased with my stay here. My second visit to Knoxville. Check in was quick and easy and the staff very friendly and pleasant. Very kind people. The hotel was clean and modern. My room newly remodeled on the third floor. The prices were reasonable. The room was cleaned by the time I got back. Very quiet here. I have stayed at Hilton garden in in other places and always find it very accommodating. I felt very comfortable and at home here. My next visit to my cousin here, I will definitely stay here. Thank you Hilton for making my stay in Knoxville feel like home!
It is an honor to count you among our repeat guests, and we appreciate your thoughtful review! Thank you for highlighting our clean, modern accommodations and competitive rates. We're glad to hear that our friendly service made you feel at home, and our team cannot wait to welcome you back to Hilton Garden Inn Knoxville West/Cedar Bluff!
This is a HGI is a new remodel. Very very nice! It’s more contemporary and modern. There are more snacks and drinks available and all the rooms have been remodeled.
The check in was smooth and front desk personnel friendly and welcoming!
I was pleased with my room! It was spacious, clean and the bed was very comfortable.
We're delighted that you had such a positive experience during your recent stay with us at Hilton Garden Inn Knoxville West. We're especially pleased that you appreciated our refurbished and modernized accommodations, as well as received friendly service from our team and a quick and easy check-in. It's also good to know that you found the beds to your preference. Thank you so much for taking the time to share your kind comments, and we hope to have the opportunity to welcome you back the next time you're in the area.
Can’t beat this hotel If you like clean great service and welcoming staff. I have stayed here several times for Tennessee football games and just traveling through. Never been disappointed. The room is clean quiet restaurants close by.
We're proud to include you among our returning guests. It's great to hear that our attention to cleanliness and service keep you coming back to Hilton Garden Inn Knoxville West/Cedar Bluff! Thank you for sharing how much you always enjoy your stay in our quiet, comfortable rooms. We look forward to your next visit.