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“Good Hilton Garden Inn-Good Location”

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Hilton Garden Inn Knoxville West/Cedar Bluff
Ranked #8 of 86 Hotels in Knoxville
Certificate of Excellence
GreenLeadersSilver level
Birmingham, Alabama
Level 6 Contributor
121 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good Hilton Garden Inn-Good Location”
Reviewed December 29, 2012

This is a standard Hilton Garden Inn with a friendly and accommodating staff. It is conveniently located next to the interstate and is close to a wide variety of restaurants and shopping. The rooms and the common areas of the hotel were were clean and well maintained. The breakfast offered a wide variety and all of the food was fresh well prepared. I have nothing negative to say about our stay here.

Room Tip: The are no rooms with a view or anything. Our room backed up to the Outback Steakhouse but we were...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKnoxville, Director of Sales at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this review, December 31, 2012
Thank you for your feedback on your recent stay at our hotel. We are so pleased that you enjoyed your stay and hope you will stay with us again when you are in Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Fort Lauderdale, Florida
Level 6 Contributor
278 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed November 25, 2012

A little better than average property, the front staff and Roosevelt in the kitchen are both outstanding - For one night it is great. I would not recommend for a business trip for several night stays - The weight room could use a facelift - I will stay their again next time I am in town - free bus to UT football games

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank bubba086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumming
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 8, 2012

Internet is the worst! I called prior to making my reservation and was told this hotel had newly enhanced internet service.....well I am calling their bluff on this. I got booted off of HGI's internet service 30 times last night. I called the front desk first thing this morning and the girl who answered the phone said the following, " wow, out like internet is like good".(really?). Oh well, so much for this 100% satisfaction card that was left on my bed. Rumor is that there are a lot of new hotels coming in to the Turkey Creek area .....

  • Stayed November 2012, traveled on business
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    • Cleanliness
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Helpful?
1 Thank erin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKnoxville, Director of Sales at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this review, November 12, 2012
We appreciate your feedback in regards to the internet service issue. We apologize for the inconvenience and are currently addressing the issue with our service provider to resolve the issue we may be having. We Thank you for bringing this to our attention and hope you will consider us again on future stays you may have in Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 4, 2012 via mobile

This is a typical HGI in layout and rooms. The location is right off the interstate. The jury is still out on the adjustable firmness beds but the queen did better than most, being vetting comfortable. The breakfast at HGI are always a nice upgrade compare to reheated eggs in a bag.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlennFugate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 2, 2012

We stayed at this hotel for my Mother's funeral. I was happy to find such a good deal/location especially since it was a University of Tennessee home football game. The location was ideal and even offered a shuttle if we were going to the game. However, the front desk staff was less than friendly at check in (I am a gold member with Hilton) and was not very helpful regarding the hotel layout/general information. Additionally, the next morning at 11:50 AM as we were getting ready to leave for the funeral, some one from Housekeeping banged on the door announced the time as Noon (it was not) and told us that it was time to check out of the hotel. When I mentioned this as we left, all we heard from the front desk staff (same two ladies from check-in) was they are not supposed to do that. No apology, no nothing. If you do not mind rude service all around, than the location may work for you the next Volunteer Home Football Game. Good Luck.

  • Stayed September 2012, traveled with family
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Helpful?
1 Thank Southern100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKnoxville, Director of Sales at Hilton Garden Inn Knoxville West/Cedar Bluff, responded to this review, October 16, 2012
I am sorry about your experience with our housekeeping and front desk staff. I assure you that it is not standard to find our staff unhelpful . We strive to ensure that all our staff show our customers how much me appreciate your business. Please accept our sincere apologies for your experience and we hope you will visit us again to show you the quality of service that you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed September 29, 2012

We've stayed here twice while traveling to Florida and had a great room both times. They have everything you possibly could want for breakfast, so a perfect way to get started! They also have a really nice indoor pool.

Room Tip: You can hear the interstate in the rooms that face the interstate, but it is not objectionable unles...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level 5 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 4, 2012

My wife and i stayed here for the first time while in town for our Grandson's Wedding on 9/1/12.
We booked an accessible room with a King Size bed that was adjustible on either side of it-nice.
The staff is great and they go out of their way to see to your every need. The breakfast buffet is 1st class, with eggs to order & omelettes for a fair price. Restaurants are in walking distance and the Cedar Creek location is close to West Town Mall & Turkey Creek shopping Center.
We loved it so much that we plant to return again.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harry w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Knoxville West/Cedar Bluff

Property: Hilton Garden Inn Knoxville West/Cedar Bluff
Address: 216 Peregrine Way, Knoxville, TN 37922
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Knoxville
#5 Romantic Hotel in Knoxville
#10 Business Hotel in Knoxville
#12 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Knoxville West/Cedar Bluff 3*
Number of rooms: 118
Official Description (provided by the hotel):
Book a spacious one or two-bed guest room at the Hilton Garden Inn Knoxville West/Cedar Bluff hotel and enjoy a patented Garden Sleep System® bed. Stay connected to the office with complimentary high-speed internet access and work comfortably from the work desk. Unwind and watch your favorite television show on the 32-inch LCD TV. Savor a delicious cooked-to-order breakfast in the Garden Bar & Grille or kick-start the day with a workout in the fitness room. Enjoy a refreshing swim in our indoor pool or relax in our outdoor whirlpool at our hotel in Knoxville, TN. Business guests can take advantage of the 24-hour Business Center and complimentary in-room internet access with secure remote printing. Take a break and enjoy a drink in our bar open Monday thru Saturday from 5 pm to 10 pm and happy hour from 5 pm to 7 pm. Host an elegant meeting or event in 1,450 square ft. of event space. Every spacious Hilton Garden Inn Knoxville West/Cedar Bluff guest room and suite contains everything you need for a comfortable, productive stay. Traveling on business? Use the work-station and complimentary WiFi with secure remote printing through PrinterOn®. Recline on the Hilton Garden Inn Serta Perfect Sleeper bed, available as one king-sized or two queen-sized with plump feather pillows and luxurious linen. Enjoy the comforts of home with the in-room Hospitality Center, containing a refrigerator, microwave, and Keurig coffee-maker. Relax on an armchair in front of the 32-inch flat-screen LCD TV. ... more   less 
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Also Known As:
Hilton Garden Inn West Knoxville/Cedar Bluff Hotel Knoxville
Hilton Garden Inn Knoxville
Hilton Knoxville

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