First, it should be noted that this restaurant has two locations: one in the irritating strip-mall suburbs of far West Knoxville and one in the beautifully revitalized Downtown. My comments are on the Downtown location.
After having been there on three separate occasions since it opened, I have to say I am disappointed, but for reasons which should be fixable by the management. I really had high hopes for this restaurant due to its location in the gorgeously restored 100 block of Gay Street. And, the interior decor was very beautifully done; it is warm, comfortable, and inviting.
The menu itself is varied and preparation is, in fact, above average. So, how could it go wrong? In a word - staff attitude. You can see it in the way the service staff conducts themselves, but this sort of thing clearly stems from the management. The waiters seem to make value judgements on tables--if the table doesn't order a lot or is slow in deciding, the service declines markedly and becomes brusque. On my second visit, I was completely, and obviously, ignored while sitting at the bar waiting for my table (which was 35 minutes late even though I had a reservation).
Although the tableware is very solid and attractive, plating is horribly unartistic. An expensive entree thrown into the middle of a damp plate detracts badly from the dining experience.
Overall, the management needs to decide what kind of restaurant they are and want to be. Merely having above average food won't do it if diners are made to feel uncomfortable by the staff. A restaurant that has so much otherwise going for it, should be a better experience.