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Hilton Garden Inn Knoxville/University
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Reviews (825)
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723 - 728 of 825 reviews
Reviewed May 27, 2014

I was part of a group that took over Knoxville for Destination Imagination in May 2014. Our gang of 9 had 3 rooms all of which were clean and really nice in layout as well.
There were several other school teams there as well and the staff was friendly and helpful to everyone!!! The girls had no problem asking them questions and staff delivered every time.

When lightening storms stopped the transportation to our Duct Tape Ball - all the kids who were costumed up after many days of hard work making costumes, were beyond disappointment especially as the Ball was also a chance to be part of a Guinness Book of World Record.

One of our girls said - maybe we can ask them if we can use the lunch room area to have our own party. So I asked - Got a definitive yes and give us a few moments. Within 15 minutes the room was cleared, chairs setup against the wall, snacks and fruit and drinks and other food was out to munch on and the lights down and the music up. About 50 kids got the party they missed!

The staff obviously love their jobs and are willing to help guests in any way - they also got in on the fun and joined in some dances with the kids too. It was a blast and not one of the kids missed what was supposed to be a big event - they decided later they had an even better time at the Hilton.

You can't make up stories like this... and it's hard to describe 200% level customer service at all times but that is what we experienced... and most importantly not once, not once ever did any of the staff give the kids a hard time - because kids are kids and they were very patient with the extra noise and exuberance (and messy rooms!) that comes when so many preteens, teens and adults are in your hotel. Every kid and chaperone and teacher felt welcome and valued by this group of people.

The Hilton chain hopefully understands what a great team is working here.

Thank you from The Great 8s in Nova Scotia!

Room Tip: Suites are very large and lots of space.
  • Stayed: May 2014, traveled with family
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1  Thank PepperItMarketing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded May 28, 2014

I cannot begin to tell you how thrilled we were to read your review on Trip Advisor. Since the hotel opened late last year, we have worked hard to hire and develop a team of guest service professionals who really care about our most valued asset - the Guests!

Your comments help me to reflect on the fact that we have done that very well. It is the team approach that continues to ensure that every guest feels valued and appreciated. It sure sounds like every person in your group felt that 'love' and I am very proud of this team!

Our hotel is beautiful- but as Walt Disney said - "you can dream, create, design and build the most beautiful place in the world, but it's the people that make that dream a reality."

Because of comments like yours, we know Walt Disney might just be a little pleased with our amazing staff.

Thank you again. We look forward to next year!

Safe travels,

Tracy Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

I stayed at this hotel with my team of students who were there to compete. The staff was so friendly and accomodating! My students particularly enjoyed the chef's kindness and felt compelled to thank him personally before we left. Thanks for a great stay!

  • Stayed: May 2014, traveled on business
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Thank ValWallin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded May 28, 2014

After that amazing review, all I can really say is WOW! I am thrilled that you have a great experience. I am humbled and honored to work with such an amazing team of guest service professionals at the Hilton Garden Inn University/Knoxville who genuinely care about each and every guest.

I will pass along your accolades to our Chef - I know he will feel very happy to know thekids appreciated his eagerness to ensure they were pleased with the food and the service.

We look forward to having you with us again next year!

Safe travels,

Tracy Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

An absolutely perfect experience! The entire staff at this hotel in Knoxville were so friendly and helpful. I was traveling with a group of high school students, and they were constantly saying, "everyone is so nice here". The experience at the Hilton Garden Inn Knoxville definitely contributed to us having a great time a Destination Imagination Global Finals 2014. I recommend this hotel to anyone. Thank you!!!

Room Tip: Perfect! Very clean!!
  • Stayed: May 2014, traveled on business
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Thank Rachel72013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded May 28, 2014

Thank you so much for your amazing comments about your recent experience at the Hilton Garden Inn Knoxville/University. We are thrilled that your overall experience was perfect in every way.

We so enjoyed having the Destination Imagination group with us and it was our pleasure to take care of you. I will most certainly be passing along your terrific comments to our entire team, as they all worked diligently to ensure the kids (and the adults) were satisfied.

Thank you again for giving us a perfect score on Trip Advisor. It means the world to us that you were so happy that you called us "perfect!"

Safe travels,

Tracy Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2014

Hotel was very nice, but the parking was not free, unless you wanted to park in the street which worked fine during the weekend stay. The room was very comfortable and clean and the staff was very friendly. I just like to park my car for free when I pay good money for a hotel stay.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded May 25, 2014

Thank you so much for giving us such a good rating on Trip Advisor. We do understand that downtown markets are tough for those who want to park their cars themselves, and we really wish ithere was more flexibility in parking options in downtown Knoxville. However, we are happy that you were able to find alternative parking while our guest.

We realize that you have many hotel choices when staying in Knoxville and we are thrilled that you decided to stay with us. We are equally glad that you found our hotel comfortable, clean, and the staff friendly.

When you come back our way, we will be honored to have you stay with us again. We look forward to seeing you soon.

Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

I had Husband,daughter,parents(in 80's) and inlaws (in late 70's) and we were all very Happy. Great rooms , great "Bar", great restaurant , great food. All in one place, everyone loved the trip. The only time this has happened for our family. THANK YOU!

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIKNOX, General Manager at Hilton Garden Inn Knoxville/University, responded to this reviewResponded May 25, 2014

It really makes us happy to learn that our hotel was able to please your entire family. We are thrilled you found our restaurant and bar a great value, and that our hotel exceeded your expectations.

We do hope to have the opportunity to visit with us again in the future. It would be our pleasure to serve you and your family once again.

Warm regards,

Tracy Hicks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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