I called at 3PM to confirm our reservation. I asked the staff to notate on our confirmation number that we would not arrive until after 12am midnight. The staff mentioned that that would be no problem because they have 24 hour check in staff on duty & we had already secured our room with a credit card.
However, when we arrived at the hotel at 3AM the hotel had given our room away because we didn't check in by 2AM. I overheard we were not the only guests that were in this situation. Apparently they had given over 5 rooms away.
My understanding is that they have a 24 HOUR cancelation policy and that since they had a credit card on file they would charge it if we didn't show up. However, instead they gave our room away and disregarded our phone call about our late checkin.
THIS HOTEL IS NOT RELIABLE!!!!
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- Also Known As:
- Baymont Inn And Suites Knoxville Hotel Knoxville
- Baymont Inn Knoxville
- Knoxville Baymont Inn