I emailed the Star of Knoxville regarding their Deluxe Dinner cruise for Thursday Sept 14, 2007. I asked them for details on their cruise including whether the cruise was already booked and how far they were from Gatliburg. They wrote back and didnt specify how far they were from Gatlinburg nor whether they were booked. The provided the site to make reservations.
My husband decided to go ahead and book this cruise for Thursday. We NEVER got an email confirmation of the cruise. When submitting our reservation, the site told us we would get an email if the cruise we selected was already booked. Well, we never got ANY emails.
So we left for our week long vacation to TN on Monday AM and took the riverboat company's phone # with us. We made several attempts to contact them while on vacation inTN. Finally, on Wed (the day before the cruise), we were able to speak with them & they informed us there was not enough interest in the Thursday cruise--it had been cancelled. They offered us to book the Friday cruise (this was not acceptable--since our whole vacation was already planned out).
When we returned home from our vacation there was a message on our machine from Wednesday (the day prior to the cruise) informing us that we needed to call them to cancel or reschedule our cruise. Kinda funny since they are the ones who cancelled the cruise (not us). I am kinda glad it got cancelled and we didnt actually go on this cruise. The poor handeling of this situation only makes me wonder what the actual cruise would have been like.
For anyone seeking a decent dinner cruise in the TN area--I highly recommend the Southern Belle out of Chattanooga instead.
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