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“Didn't even get to cruise due to cancellation-review of management”

Star of Knoxville Riverboat
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: The Star of Knoxville Riverboat is an authentic 325-passenger sternwheel riverboat offering sightseeing, lunch, dinner, entertainment and moonlight cruises along the Tennessee River.
Reviewed September 16, 2007

I emailed the Star of Knoxville regarding their Deluxe Dinner cruise for Thursday Sept 14, 2007. I asked them for details on their cruise including whether the cruise was already booked and how far they were from Gatliburg. They wrote back and didnt specify how far they were from Gatlinburg nor whether they were booked. The provided the site to make reservations.
My husband decided to go ahead and book this cruise for Thursday. We NEVER got an email confirmation of the cruise. When submitting our reservation, the site told us we would get an email if the cruise we selected was already booked. Well, we never got ANY emails.
So we left for our week long vacation to TN on Monday AM and took the riverboat company's phone # with us. We made several attempts to contact them while on vacation inTN. Finally, on Wed (the day before the cruise), we were able to speak with them & they informed us there was not enough interest in the Thursday cruise--it had been cancelled. They offered us to book the Friday cruise (this was not acceptable--since our whole vacation was already planned out).
When we returned home from our vacation there was a message on our machine from Wednesday (the day prior to the cruise) informing us that we needed to call them to cancel or reschedule our cruise. Kinda funny since they are the ones who cancelled the cruise (not us). I am kinda glad it got cancelled and we didnt actually go on this cruise. The poor handeling of this situation only makes me wonder what the actual cruise would have been like.

For anyone seeking a decent dinner cruise in the TN area--I highly recommend the Southern Belle out of Chattanooga instead.

8  Thank daisyferret1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (149)
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All reviews
"prime rib"
in 14 reviews
"lunch cruise"
in 12 reviews
"green beans"
in 11 reviews
"top deck"
in 6 reviews
"tennessee river"
in 16 reviews
"deluxe dinner"
in 5 reviews
"open deck"
in 3 reviews
"river ride"
in 2 reviews
"dining staff"
in 2 reviews
"city lights"
in 2 reviews
"highly recommend this cruise"
in 2 reviews
"nice dinner"
in 3 reviews
"fun outing"
in 2 reviews
"well worth the money"
in 3 reviews
"staff was friendly"
in 4 reviews
"lots of fun"
in 3 reviews
"live music"
in 2 reviews
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144 - 148 of 149 reviews

Reviewed August 16, 2007

We opted for the Wednesday Night Murder Mystery Cruise....
What a concept -a "Murder Mystery" aboard a dinner cruise on a paddleboat down the Tennessee River.
We had had such anticipation and excitement of a wonderful evening enjoying a delicious dinner and fine entertainment...
It was neither exciting nor wonderful, and it certainly was not worth the money or the time. We spent an hour driving to get there and another hour driving back to our lodge. It turned out to be a few waitresses and a DJ improving (and not very well at that)... a very lame "man overboard" scenario in between serving beverages. Even the food was lame. What a disappointment! We do not recommend.

11  Thank Buttercream_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
36
Reviewed April 17, 2005

Had A wonderful time ,Relaxing Romantic,The food was ok...

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
213
Reviewed June 29, 2003

Have been on the boat many times, dinner is always wonderful but we would like to see the boat use more DJ's as it did in the past. It makes for better dancing and fun after dinner.

9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
knoxville, tn
13
Reviewed January 27, 2003

had a great time

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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