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“Good, but one exception...” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Knoxville-Farragut

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Holiday Inn Express Hotel & Suites Knoxville-Farragut
Ranked #16 of 87 Hotels in Knoxville
Certificate of Excellence
Pawtucket, Rhode Island
Level Contributor
665 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
“Good, but one exception...”
4 of 5 bubbles Reviewed June 26, 2014

This Holiday Inn was a newer property close to the main highway. Rooms were nice, clean, and modern. Sleep quality was as expected for the price. Our only issue was on the weekend we stayed the breakfast was empty. There were no hot items left, no pancakes, no pastries, nothing. The staff could not get things filled. We ended up having to get food on the road. I would suggest they get someplace to keep backups of food warm so everything doesn't run out.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JGallagher28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, July 10, 2014
Thank you for submitting a review about our property. I am sorry that you were not satisfied with our breakfast. As you mentioned we have a limited space in our kitchen to store back up food. It is a constant struggle. The breakfast staff does what they can to keep up with the demand. We hope that with the exception of breakfast that you enjoyed your stay with the Holiday Inn Express Knoxville-Farragut location.

Thank you,
Stacy Langlois
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
    189
    68
    11
    1
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
Saint Charles, Missouri
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

We stayed at this hotel for a week while traveling on personal and business. The room was very large and very clean. On the says we stayed in, the housekeepers were very accommodating and just changed out towels, added toilet paper etc., they really worked around our schedule, which was a nice change of pace. The breakfast was always good and there are plenty of restaurants around as this hotel is right across the interstate from Turkey Creek shopping area.

Even though we had a room that faced the parking lot, there is another hotel in front of this one that buffers the sound from the interstate, we had no issues with road noise at all.

The only down side was figure out how to get out of the parking lot as the entrance is "in" only. After you figure out how to go out behind the other hotel to the light, you will be good.

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank e1ande2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, June 25, 2014
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our breakfast staff.
Thanks again for staying with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miamisburg, Ohio
Level Contributor
264 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed June 24, 2014

You get what you pay for. We got a very reasonable price for a reasonable stay. The beds and pillows were not the most comfortable but we chose this location based on price and convenience. For those on a budget this is a good choice. The breakfast buffet was very nice.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank paolat257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, June 25, 2014
Thank you for writing a review about our property. We are glad you found our property reasonably priced. When staying with us in the future if there is something we can do to make your stay more satisfying please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Level Contributor
511 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

We stayed here so we can catch an early flight back to DC. The rate was really cheap because we went on rocketmiles. The rooms were clean and the check-in process was very quick. I would mention a few things for anyone traveling there and being in a rush. Your about 15 minutes from the airport, at least two gas stations were close by, parking was in the back, and you are next to a waffle house.

This makes the HIE a great place to stay if your going for the one stop shop approach. I slept really well that night which made the early flight more pleasant. Good job holiday inn!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, June 25, 2014
We are glad to hear how well the Holiday Inn Express Knoxville Farragut worked into your travel plans. We hope we see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Park, Texas, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

Stayed here twice, on our way to Washington DC from Austin, and again on the way home. VERY clean, two different types of labeled pillows on bed. Couldn't find anything wrong with any aspect of our stay. Highly recommended.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lance T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, June 25, 2014
It is so great to hear your kind words directed toward our cleaning staff. I will pass these on; it is always nice to know our guests had a pleasant stay.

We do hope you will chose our hotel again the next time you visit Knoxville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

We are travelling across country and this was our first stop. So far it was the best HI Express we have stayed in. Comfortable beds with lots of pillows to choose from. Good places to eat nearby. Try Pei Wei for good Chinese.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank glenn1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, June 25, 2014
We are so glad you chose to stay with us on your cross country journey. We hope you are having a fabulous time traversing the great old USA. If your travel plans bring you back this way, we hope we can host you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
325 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed June 11, 2014

The Holiday Inn Express line has never disappointed us while traveling. The Knoxville-Farragut HIE maintains the standard. You get a clean room, a comfortable bed, a well appointed shower and a good breakfast. The only reason I didn't rate this one excellent is the air conditioner was noisy and difficult to control. I didn't complain because we arrived extremely late and just wanted to sleep.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leon67203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, June 25, 2014
Thank you for the comments concerning your recent visit to our hotel. I am sorry you experienced a problem with the A/C. I hope you reported this to the staff at check out so we could have maintenance correct the issue. We look forward to your next visit to Knoxville from Kansas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Knoxville-Farragut

Property: Holiday Inn Express Hotel & Suites Knoxville-Farragut
Address: 816 N Campbell Station Rd, Knoxville, TN 37932-2951
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Knoxville
#11 Family Hotel in Knoxville
#14 Business Hotel in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville-Farragut 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The newest addition to the Heart of Farragut, is the Holiday Inn Express Hotel & Suites Knoxville-Farragut. We are conveniently located at I-40/I-75, exit 373, just a short drive to downtown Knoxville, Oak Ridge, Lenoir City, and the Knoxville Airport. With our world class service and many Knoxville businesses, restaurants and attractions within only few blocks or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Knoxville-Farragut. This state-of-the-art 100% smoke free hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of interest: Companies:, Anderson News, Yellowbook USA, Goody s Family Clothing Hospitals: Parkwest, Baptist Hospital for Women, East TN Children s Universities: University of Tennessee, Pellissippi State University . Local Attractions: National Women s Basketball Hall of Fame, UT Football, Men/Women s Basketball, Lost Sea, Museum of Appalachia, Turkey Creek Shopping, Dollywood, Willow Creek Golf Course. Stay Smart at the Holiday Inn Express and Suites Knoxville-Farragut. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Knoxville-Farragut

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