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“Great location, great price”

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Holiday Inn Express Hotel & Suites Knoxville-Farragut
Ranked #19 of 87 Hotels in Knoxville
Certificate of Excellence
Tennessee
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great location, great price”
Reviewed January 20, 2014

We had a wonderful 2 day stay at this Holiday Inn. Very clean. Very nice staff. Great location near lots of restaurants and shopping. You may need to call the front desk for specific directions into the hotel - GPS is a little deceptive. However, after you arrive the first time, access is no problem. My only complaint was there was no ice machine on the 3rd floor. When we stay here again, I'll remember to ask for a room on a floor with the ice machine. Will definitely stay here again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10ecvol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 31, 2014
We are glad to hear that you enjoyed your stay with us. I am sorry about the current difficulty many guest are having in regards to our current entrance. We are very happy to report that we have been giving permission by the city to reconstruct our previous entrance. So hopefully when you return to visit us again it will be reopened. In the future if you would like an ice machine on your floor just request a 1st or 2nd floor room at our property. We hope to see you again very soon.
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276 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Any
English first
Chattanooga, Tennessee
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 15, 2014

This Holiday Inn Express property is becoming my primary hotel in the Knoxville area. It is a newer hotel, the rooms are big, bright and clean. Bedding and pillows are in great condition. It is right off I-40/75 west of Knoxville yet is suprising quiet being close to the freeway. The staff has always been friendly. The morning breakfast has a great variety. There is an indoor pool and workout center. There are many dining and shopping choices just minutes away. All-in-all a great place to stay, this location has actually restored some of my faith in the HIE brand..

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tbfltri8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 31, 2014
I am so glad that you took the time to write a review about our property. While I am very sorry to hear that you lost any faith in regards to our brand, I am also extremely happy to know that we are restoring that faith. We look forward to your next visit with us.
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Dunlap, United States
Level Contributor
208 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 12, 2014

This was our first visit to this facility and we really liked it. The staff was friendly and very helpful. Breakfast was the typical chain hotel fare.Best part of staying here is convienance to Turkey Creek Shopping and quietness from traffic noise.

Room Tip: Stay here and be removed from interstate noise..
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 31, 2014
Thank you for taking the time to write a review about our property. While our property is in reality almost 5 years old, we are always glad to hear that we can pass for new. We hope to see you again very soon.
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London, Ontario, Canada
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 6, 2014 via mobile

We stayed there twice, on our way to Florida, and again on the way back, since my wife liked it so much. Extremely clean, nice hot water after a 12 hour drive. Very comfortable beds, with a nice choice of hard, and soft pillows. On our second stay, we were upgraded to a suite, which was more than what we needed, but it was amazing. I wish all hotels had rooms like that, if we were going to stay there an extended amount of time, that's what I'd book. I did rear the other review, about the bench by the elevator, and I have to agree, it is a slight pain to maneuver the luggage cart out of the elevator and around it, but not a deal breaker. I think we've decided to make this place our usual stop on our annual winter trip south. Oh, the breakfast was good, which is always a plus when travelling, one less stop along the way.

Stayed January 2014, traveled with family
Helpful?
Thank daveb186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 9, 2014
Thank you for taking the time to write a review about our property. We are glad that you enjoyed your stay with us. You may be interested to know that the benches are being picked up this week to be cut down and reupholstered. We look forward to your next visit with us.
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Chattanooga, TN
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 31, 2013

We took a high school basketball team to this hotel last week for a tournament in the area. They were extremely accommodating for our group. Judy checked us in, and she was delightful and efficient. Our reservation was ready for us when we arrived, and there were no problems getting in to the rooms. We had several 2 queen bed suites (with a couch and a kitchenette), and one king size suite (also with a couch and a kitchenette). The price was comparable or better than the other hotels around. The rooms were all very clean.

On our first night, while we were out, apparently they had MANY walk-ins that they were not expecting. So, breakfast the next morning was a bit challenging. It was obvious that they were trying to keep up, but with a bunch of unexpected guests and 11 high school aged boys, they were having a hard time. Breakfast was filling a tasty...exactly what I have eaten at other Holiday Inn Expresses.

The only issue we had while we were there was on the first night when the boys first got to their room. Just as we were all walking into our rooms the front desk called to tell us that someone was complaining about how loud we were being. I explained to her that we were just walking into our rooms. She assured me that she told the people that that was the case, but she just wanted to be sure that we knew someone was already complaining. I told the boys (who were in the hall picking rooms), and there were no more issues or complaints.

I took my preschoolers swimming while we were there. They LOVED it, as did I. It is a small pool, but perfect for the kids. They provide towels poolside, which is such a nice option.

Overall, this was a very nice choice for us with all of these boys. The suites, with their pull out couches, give you so many options for how to arrange all the kids.

Room Tip: The 2 Queen Room at 221 was larger than the others. Would be good for a family with kids.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeckyD423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 9, 2014
We appreciate your review of our property. I apologize that we did not keep up effciently during breakfast hours while your team stayed with us. As you said, we ended up with a lot more rooms then expected when the schedule was made for our breakfast staff. We are glad that other than that you enjoyed your stay with us. We hope to see you on a return trip.
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Denver, Colorado
Level Contributor
64 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 13, 2013

The hotel is located right off of I-40, near Turkey Creek shopping area. I agree with other reviews that it is very easy to drive past it, because even though you can see it, you have to make a couple of turns to get in around the back of the hotel. My room was clean and comfortable, and I didn't have any issues with noise. The staff were friendly, and the breakfast was pretty standard HIE fare. If you're heading into Knoxville proper, just be aware that this hotel is still quite a ways west, and that traffic heading into downtown can be a little heavy.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank semistatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 9, 2014
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2013 via mobile

We had a fabulous two nights here. My only criticism is that the hotel seems so new that there is not good signage to direct you to it. You'll probably drive past it before you figure out how to get to it. The only thing helping you figure out where to go was a sign about the size of a for sale sign and that was off the side street you wouldn't have expected to have to turn onto in the first place...and tough to see at night. It shares a driveway with another hotel chain.

Stayed November 2013, traveled as a couple
Helpful?
Thank mestocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacy L, Manager at Holiday Inn Express Hotel & Suites Knoxville-Farragut, responded to this review, January 9, 2014
I apologize for the challenges that you experienced when locating our property. The local township required us to close our primary entrance when the hotel in front of us opened. We are pleased to be able to inform you that after many city council and zoning meetings, we have been given permission to reopen it. We are currently in the process of getting bids and the return of warmer weather to get this entrance reopened.

We hope to see you again at our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Knoxville-Farragut

Property: Holiday Inn Express Hotel & Suites Knoxville-Farragut
Address: 816 N Campbell Station Rd, Knoxville, TN 37932-2951
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Knoxville
#11 Family Hotel in Knoxville
#14 Business Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville-Farragut 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The newest addition to the Heart of Farragut, is the Holiday Inn Express Hotel & Suites Knoxville-Farragut. We are conveniently located at I-40/I-75, exit 373, just a short drive to downtown Knoxville, Oak Ridge, Lenoir City, and the Knoxville Airport. With our world class service and many Knoxville businesses, restaurants and attractions within only few blocks or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Knoxville-Farragut. This state-of-the-art 100% smoke free hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 32 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of interest: Companies:, Anderson News, Yellowbook USA, Goody s Family Clothing Hospitals: Parkwest, Baptist Hospital for Women, East TN Children s Universities: University of Tennessee, Pellissippi State University . Local Attractions: National Women s Basketball Hall of Fame, UT Football, Men/Women s Basketball, Lost Sea, Museum of Appalachia, Turkey Creek Shopping, Dollywood, Willow Creek Golf Course. Stay Smart at the Holiday Inn Express and Suites Knoxville-Farragut. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Knoxville-Farragut

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