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MainStay Suites Knoxville
Ranked #30 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed March 25, 2014

We stayed here on our way down from Detroit, MI to Sunny Florida. 2014 was a extremely snowy and freezing year up North. We had stayed here the previous year on our way to Florida and made it our stop again in Jan, 2014. The people at the front desk were so polite and the room was not only clean it looked and smelled clean. The complimentary breakfast was outstanding and saved us time from looking around for a place that would be open early in the morning and of course saved us some money too. Thank you to the entire staff at MainStay Suites. We hope to be back in 2015!! Keep up the good work.

Room Tip: Look for the Free Coupon Booklet when traveling and call ahead. The prices really are less when you...
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  • Stayed: January 2014, traveled with family
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1  Thank MichTravelers2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded March 26, 2014

Thank you for taking the time to leave a review.

We are delighted to hear you enjoyed your stay with us, yet again. It is always nice to have repeat guests just like you. We are also pleased to hear you enjoyed the recent changes we have made to our breakfast bar which now includes options such as scrambled eggs, bacon, sausage, biscuits and gravy.

Please keep in mind on your next trip, when using a travelers coupon it is based on availability, accepted for only certain room types and not accepted with advanced reservations.

We thank you again and look forward to your next visit!

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238 - 244 of 370 reviews

Reviewed March 21, 2014

Helps that the property is quite new and although it is clearly a 'budget' property the furnishings were really not much below significantly more expensive properties. I was really surprised at how nice the room was for this level of lodging. I was there for only a night, but with a full size fridge and a cook top, it would have been very nice for a longer stay.

And the staff was exceptionally friendly and welcoming.

  • Stayed: March 2014, traveled solo
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Thank jonc42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded March 24, 2014

Thank you for taking the time to leave a review. We are pleased to hear you enjoyed your stay with us and hope to have the pleasure of accommodating you again soon.

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Reviewed March 16, 2014

great front desk female clerk; she recommended a great restaurant close by, room had a full fridge, coffee maker, breakfast included eggs, bacon, fruit (!), which often aren't included even at higher-priced hotels.

Would definitely stay here again!

  • Stayed: March 2014, traveled as a couple
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Thank tennismum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded March 18, 2014

Thank you for taking the time to leave a review.
We are pleased to hear you enjoyed your stay with us. It is nice to hear you enjoyed our new breakfast items that have recently been added to our menu.
We thank you again and hope you will continue to choose Mainstay Suites when visiting the Knoxville area.

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Reviewed March 15, 2014

This hotel has great staff and an equally great location. Unfortunately it is starting to look a little run down. The carpets, walls and bathrooms need a refresh to keep pace with the newer hotels in the market. The free breakfast is hot and plentiful but lacking variety compared to other hotels in this price range.

  • Stayed: March 2014, traveled with family
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Thank JESBGBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded March 17, 2014

Thank you for taking the time to leave a review.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make any necessary improvements.

I hope that you will consider staying with us again.

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Reviewed March 4, 2014

We were in the Mainstay Suites Knoxville Mar 3 2014. The room came with a lot of features like a kitchenette, including a dishwasher, full fridge, big microwave, and 2 element stovetop. It would be great for a long stay but we are only here for 1 night. It had a king bed which was very comfortable. The Internet connection was good once I plugged in the LAN cable, slow on wireless.
The most glaring problem was the laminate flooring in the kitchenette which was sticky to walk on and we could see obvious footprints from prior users. The bathtub had hair in it and the other floors were dirty. Also the heater fan and bathroom fan were noisy.

The LCD TV worked fine.

The breakfast was below average. The eggs were very rubbery, no waffle maker, no jam for toast. The fruit was fresh at least.

Overall this was an Ok place but doesn't live up to its cummulative review.

  • Stayed: March 2014, traveled as a couple
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Thank heritagehei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded March 5, 2014

Thank you for taking the time to leave a review regarding your recent stay with us.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to the areas in which you expressed concern.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Reviewed February 26, 2014

We stayed in this hotel on our way back from Florida. It was reasonably priced and very easy to access from the I75. Our room was a good size and, although we didn't need it, there was a full kitchen. I only had two (minor) complaints: the bathroom fan was noisy and the coffee at breakfast was horrible. Neither of these issues would stop me from staying here again. Check in/out was easy and quick.

  • Stayed: February 2014, traveled as a couple
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Thank Relffets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded February 27, 2014

Thank you for taking the time to leave your feedback. We are pleased to hear you enjoyed your stay. We do however apologize for the issues you experienced with the bathroom fan and coffee. Both of these issues will be looked into immediately.

Thank you again and we look forward to seeing you on your next trip through the Knoxville area.

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Reviewed February 3, 2014

On our return trip we decided to stay at the MainStay Suites in Knoxville but while the room at first glance looked wonderful the hotel was not actually very clean, the lobby floor looked like it hadn't been cleaned in days...the elevator looked like it hadn't been cleaned for weeks [if ever] and the room itself well....the furniture was dusty [especially the nightside table], the night side table which was a good 4 or 5" away from the wall showed that it hadn't been moved to vacuum behind it ever....there was just 1 small shampoo and 2 soaps that's it...and room 405 the room we were put in did not have the balcony, nor could we get the room to temperature that suited either too warm or too cool....As for the breakfast, I've had much better in cheaper hotels.... The overall rating people were giving this hotel was 4.5 stars.....I would give it a 2 or 3 star rating at best...having said all of this, if you are planning to stay for several days then it does have the plus of a fridge, microwave, dishwasher, and 2 burner stove top.....but for a single overnight stay you might as well save some dough and go elsewhere.... We won't be staying again.

Room Tip: If you want a balcony then be sure to ask for a room with one, otherwise you might not get it
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  • Stayed: January 2014, traveled as a couple
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Thank MaryD55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded February 4, 2014

Thank you for taking the time to leave a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. I will investigate the cleanliness/ room temperature issues you mentioned and bring them to the attention of our housekeeping and maintenance staff immediately.
Our breakfast bar does include many items such as sausage, gravy, biscuits, boiled eggs, toast, cereals and much more. As Saturday mornings are usually very busy in this area it is possible you visited our bar in the midst of it all. I will bring this issue to the attention of those who attend to our breakfast to ensure it stays well stocked at all times.

Again I apologize you stay was not all you had hoped it would be and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchant Dr, Knoxville, TN 37912-3501
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #30 of 87 Hotels in Knoxville
Price Range: $81 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
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