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“An unexpected gem”

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MainStay Suites Knoxville
Ranked #29 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed August 24, 2013

My wife and I stayed here after winning a bid on Priceline, but weren't sure what to expect. The lobby was clean and comfy, and the front desk man was very helpful with recommendations for nearby restaurants (we recommend El Chico for good Mexican food, and Puleo's Grille--especially!--if you want Southern/Italian food...the fried green tomatoes and grits are great!).

We went to our room and right away could see that this was not your average suites hotel. We've stayed in other suites hotels at least a dozen times, and usually the rooms are completely nondescripts, with everything in the kitchen area--walls, counters, floors, appliances--being plain old white. And that's fine if you're going for the hospital look, but doesn't inspire a feeling of hominess.

Here, on the other hand, the appliances were black, the counters a speckled-marble knockoff, the kitchen floors wood and the walls an off-white color. We really appreciated the fridge, as we were able to freeze the seafood we brought back with us from the Charleston area. The furniture was a step or two up from the dorm-looking blahness that we associate with suites hotels. The bathroom was quite large, with a seperate closet space leading to it, separated from the main living space by a door.

We couldn't hear any noises next to us or in the hall, so we got a good night's sleep, which was appreciated after 9 hours on the road. My wife thought the bed was too soft, but I thought it was just fine--I guess it depends on your mattress preference.

In the morning, there was a nice breakfast spread which included eggs, sausage and biscuits and gravy.

This hotel is trying--and succeeding--in separating itself from other suites motels. We would easily stay here again.

Normally, I wouldn't give 5 stars to a 2.5 star hotel, but didn't hesitate based on our experience here. What a value!

  • Stayed: August 2013, traveled as a couple
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2  Thank detroithawkeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded August 28, 2013

We dearly thank you for taking the time to leave us such a positive review. We are more than pleased to hear that you enjoyed your stay with us. We do strive to provide that at home feel for not only our extended stay guests but also for those just passing through for a night or two.
Again we thank you and we hope to have the opportunity to accommodate you again in the future.

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304 - 310 of 382 reviews

Reviewed August 21, 2013

i have been staying here over a year and great service always helpful. good room service and front desk service each room has a kitchen and sink. nice beds always comfortable and made up. free pizza every tuesday night its not that good but it is free!!!! they make you feel at home and are very nice people. breakfast every morning and hot coffee.

Stayed: May 2013, traveled on business
Thank Charliec6795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded August 26, 2013

Thank you for taking the time to leave us yet another review. We are pleased to hear that your stays are equally enjoyable each and every time. We are taking your comment on the pizza into consideration and will be using someone else beginning next week.
Again we thank you and look forward to many more visits from you!

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Reviewed August 20, 2013

We are ever so glad to have picked this hotel after our first choice fell through. The staff has been very friendly and there has not been a single issue with having a pet with us. I'm almost sorry to have to check out in the morning.

This hotel is within walking distance of Starbucks, Cracker Barrel and a few other restaurants. It is right off of the interstate but with our air conditioning running all night, we barely noticed it.

If I come back to Knoxville, I will be sure to make a reservation.

  • Stayed: August 2013, traveled with family
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1  Thank Rose Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded August 22, 2013

We want to take a moment to thank you for leaving such a positive review on our property. We are very excited to hear that you enjoyed your stay with us and can not wait to have you back!

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Reviewed August 19, 2013

If you can get past the unimpressive initial presentation, Mainstay is okay, particularly if the purpose of your trip is close by. The rooms are functional, but clean. The hotel is pet friendly.

The air conditioning is window units. So be prepared to deal with uneven cooling until it get going well. Don't turn it off. If having a compressor kick in and out in the night is a problem, this

The buffet breakfast is functional as well. Go to the Cracker Barrell or Hooters across the parking lot to eat.

The staff was exceptionally friendly, very eager to help, and fast to respond to special requests a positive which offset the so so physical situation.

Room Tip: Get a room away from the freeway and on a higher floor.
See more room tips
  • Stayed: July 2013, traveled with family
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Thank BTDIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

This is a great pet friendly hotel. I've been searching for a good place to stay when I travel to Knoxville with my dog. This place is clean, safe, and very convenient. The staff is also very accommodating. I've now stayed 3 times and it's just as good as the first time.

  • Stayed: July 2013
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2  Thank DHS417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded September 12, 2013

Thank you for leaving us a review. We are pleased that you were able to find our property for you and your pet. Although Mainstay Suites is a pet friendly hotel we do have a limited number of rooms in which we allow our furry friends. We find that many guests choose us for the safety and security of our property as you were also looking for. Because we are an interior corridor property and our doors lock shortly after dark, only registered guests have access to our building which makes us a very safe place to stay.
We thank you again and hope you choose Mainstay Suites again.

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Reviewed July 23, 2013

Very friendly staff. The night front desk man was helpful and smiling, made us feel welcome (even at 3 in the am). The rooms were very spacious and clean, the breakfast was tasty. They checked that we had everything we needed and the morning desk woman was nice and cheerful.

  • Stayed: July 2013
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1  Thank Jemhyland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded September 12, 2013

Thank you for taking the time to leave us a review. We are pleased to hear that you had such an enjoyable experience with Mainstay Suites and were able to see first hand the amazing customer service our staff provides. It is wonderful that you were able to take advantage of our morning breakfast were we offer a variety of items including sausage, biscuits and gravy.
We thank you again and hope to see you again soon.

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Reviewed July 10, 2013

Great staff, very friendly and helpful. Bed was very comfortable, room very clean and has lots of outlets for charging phone/tablet/laptop. Didn't need the kitchen, but was nice to have if my stay was longer. Hotel has a good location with several eatery choices near by. Breakfast was in a nice room, and offered continental breakfast. Good choice!

  • Stayed: July 2013, traveled on business
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Thank ggobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Knoxville

Address: 144 Merchant Dr, Knoxville, TN 37912-3501
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #29 of 87 Hotels in Knoxville
Price Range: $81 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
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