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“Great place.”

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MainStay Suites Knoxville
Ranked #28 of 87 Hotels in Knoxville
Certificate of Excellence
Reviewed January 14, 2013

Can't beat this place for the price. Every room has a balcony. Very clean. Very relaxing. Tiled rooms would be nice, but other than that, this place has it all. Because of this 200 word minimum, its kind of hard to think of much more to say...

Room Tip: Even the "road side" view was not so bad...!
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  • Stayed: December 2012, traveled solo
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Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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339 - 345 of 383 reviews

Reviewed January 8, 2013

I stay here once a week and every time it is nice and clean, thanks Mainstay and staff! The staff is friendly and the breakfast is always on time and hot! It has been very safe and the location of restaurants are very near.

  • Stayed: January 2013, traveled on business
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Thank MsY0Y0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded January 11, 2013

We thank you for taking time to leave us a review. We hope to continue to have the opportunity to accommodate you during your visits to Knoxville.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

We didn't make a reservation but thankfully we didn't need one! We stopped on our way home to Florida from spending Christmas in Michigan with family. The room was decent and the beds were comfortable enough. My only real issue was that the "non-smoking" room smelled like a 3 pack a day smoker had been staying there for weeks!

They do provide a continental breakfast that was average at best. The bathrooms are a little small and the water pressure isn't great. There is a nice kitchenette area with a full-size refrigerator and dishwasher. There is only a small stove-top area for cooking and no oven, which is a little strange. Real dishes, glassware and silverware are provided, so anyone staying for several nights can prepare their own food without having to eat out every night.

Overall, it's average.

  • Stayed: December 2012, traveled with family
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Thank tfisher711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded January 11, 2013

We want to thank you for taking time to post a review. It is always important to us to hear our guest’s feedback as it helps us to know where we need to improve. We hope to have the opportunity of accommodating you again in the near future.

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Reviewed December 27, 2012

My elderly parents drove in from Cincinnati, Ohio for a late Christimas celebration with their baby boy. By taking rooms 101 and 102 we created a suite that I would of gladly paid $600 to $700 for in Cincinnati. After they left, I was able to catch up on some much needed sleep and paperwork. They initially gave me a 1pm check out but graciously extended it to 2pm and I am still using the computer to do paper work an hour later.

I know that when we are in Knoxville, I will not hesitate to use this hotel.

The staff are truly kind and sensitive to the needs of all of their guests. I guess this is a thing with folks from the South...third stay in less that three months at this hotel. I will come back over and over!

Room Tip: Contrary to my own logic, first floor rooms are the quitest in the hotel. I have stayed on the upper...
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  • Stayed: December 2012, traveled with family
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Thank Brett P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

Had car trouble on a long trip so stopped early to find a mechanic on Angie's List. I choose Mainstay based on appearance and convenience to interstate and restaurants. The price was reasonable. The quality of the room was tops with full kitchen and everything i needed. The wireless was plenty fast enough. Breakfast was very good. Front desk was quick and helpful.
Would stay again and highly recommend this motel.

Room Tip: I asked for the second floor for quiet and privacy. They gave me what I asked for and it was excelle...
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  • Stayed: December 2012, traveled solo
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1  Thank Joe42469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded December 18, 2012

Thank you for your review. We are sorry that your reason for staying with us was due to car troubles but are glad to have had the opportunity to accommodate you and more importantly that you enjoyed your time here with us.
We hope that you will choose Mainstay Suites during your next pass through Knoxville.

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Reviewed November 28, 2012

Family travel prior to Thanksgiving brought us here. We have a dog and are limited by where she is permitted. I would stay here again regardless of whether we have our dog with us or not. The room was clean, well-equipped, quiet, and spacious. It's close to McGhee Tyson airport too. Had no complaints at all.

Room Tip: Did not hear any air traffic at all.
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  • Stayed: November 2012, traveled with family
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Thank TravelerWadingRiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded December 18, 2012

Thank you for taking the time to post a review. We are pleased to hear you enjoyed your stay with us and hope to see you again soon.

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Reviewed November 26, 2012

Room was very large. Asked for room with balcony and was willing to pay the price difference and was told none were available. I geuss all 13 cars (yes I counted them) took up all of the rooms. Someone came through the parking lot begging for money and extremely questionable people hanging around the parking lot and hotel. But beware the kitchens are only a two eye cooktop no oven. Breakfast was horrid and someone had their dog in breakfast area and it was not a service animal. Overpriced for the area and room quality. Cleanliness was under par, hotel had weird odor.

  • Stayed: November 2012, traveled with family
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Thank Patty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this reviewResponded November 27, 2012

Thank you for taking your time to review our property. We are sorry to hear that you did not enjoy your stay. Your concerns have been heard and we will take the necessary action and make the needed improvements. Pets are also strictly prohibited from being in the hotels public areas and it is our staffs’ responsibility to see that these rules are followed. With that said we will address this issue with them immediately.
We hope that you will consider staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Knoxville

Address: 144 Merchant Dr, Knoxville, TN 37912-3501
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #28 of 87 Hotels in Knoxville
Price Range: $81 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
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