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Holiday Inn Express Knoxville Strawberry Plains
Ranked #29 of 87 Hotels in Knoxville
Certificate of Excellence
Nashville, Tennessee
Level Contributor
162 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“as expected”
4 of 5 stars Reviewed November 21, 2012

stayed 2 days on a business trip to the area and was not diasappointed. Location is west of Knoxville and has good access to the interstate and places to eat. Property is clean and staff was friendly and helpful. Breakfast was standard fare and filling. Internet reception was good.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank UTCFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, November 26, 2012
Taking the time to give us such a nice review is greatly appreciated here at the Holiday Inn Express Knoxville Strawberry Plains. We hope to see you again when you travel back to Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    109
    70
    18
    6
    4
See reviews for
84
59
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19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Birmingham, AL
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 10, 2012

This should be the standard for all HI Expresses. We have stayed several times, always a rather late arrival, but check in is quick. The whole place is clean and everyone is friendly. Breakfast is well stocked and we never feel rushed. The rooms are always in top notch condition, including the linens. Convenientally located.

Room Tip: The back side of the building is usually quieter than the front.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NeccoQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, November 16, 2012
We are glad to hear how much you liked our hotel the Holiday Inn Express Knoxville Strawberry Plains and look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 5, 2012

I enjoy staying at this hotel. Its right off of the expressway and there are some good restaurants in the area. Easy to get on the expressway to head to Gatlinburg or back to Knoxville. Hotel staff are very pleasant. On our last visit the front desk person even offered to take family pictures for us so no one had to be left out of the picture.

We were able to use the breakfast room to celebrate my parent's 50th wedding anniversary when the rain ruined our picnic plans.

Breakfast is also well stocked. Staff is very friendly. Will definitely stay at this hotel in the future.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank loretta1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, November 7, 2012
Thank you for taking the time to compliment our staff here at the Holiday Inn Express Knoxville Strawberry Plains. Our associates pride themselves on providing excellent guest service. Your review will certainly be shared with them. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, MI
Level Contributor
163 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed October 24, 2012

Easy on/off I 40. Good staff. Very friendly. Great cookies. Easy check in. Across street from Outback Steak House, Waffle House, & Ruby Tuesday. Clean rooms & very nice lobby.Food to purchase--lean cuisine type items that can be warmed in your in room microwaves. Nice touch.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Teachall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, October 25, 2012
 We are pleased to hear you enjoyed the cookies during your stay with us and would like to thank you for such a nice review. Please return often!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 22, 2012

Good location several places to eat near by. Staff great! Vicky in breakfast area was great! Room nice and clean. Did not care for tub area they may need to update tubs but OK. Staff were cleaning all public areas durning the day and were very helpful.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Valentine48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, October 25, 2012
Our associates pride themselves on providing excellent guest service and will be pleased to hear you mentioned them in your review! It will certainly be shared with them. Thank you from all of us here at the Holiday Inn Express Knoxville Strawberry Plains. .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 8, 2012

I made a mistake which will NEVER happen again by making reservations on line a few days before the trip using KAYAK. The screen on my laptop was small and I made the reservation for the wrong Friday night. One week later than my trip. I arrived to find no reservation of course and a hotel desk clerk who tried in vain to find a way to make my reservation work. She said I would have to call Kayak. The person was in India and after long explanations and plenty of Nothing I can do to help you I turned to the desk clerk who found me a decent rate for the night and did everything possible to make our stay a positive one. My advice..."Never use Kayak for hotels, go direct"

Room Tip: Call the Hotel Direct to work on the best rates, AAA, AARP, etc.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LEB1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, October 11, 2012
 Thank you for the kind words regarding our staff. We pride ourselves in being service professionals! We are always happy to help here at the Holiday Inn Express Knoxville Strawberry Plains.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belle Mina, Alabama, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 8, 2012

Okay so I tried to give Priority Club a second chance because they did correct the website and refunded my points that should not have been deducted...so we book at the Holiday Inn Express in Strawberry Plains at Knoxville Tennessee...We arrive at the hotel late and the front desk agent was asleep in the breakfast room on the sofa after yelling and yelling he finally comes to the desk...we get into the room to find trash left in the room the ventilation fan in the bathroom was filthy and the bathroom door was caked with residue from hairspray and some substance and the ottoman for the chair was filthy...we called and ask to speak to a manager to be told there was not one on property...we asked that our stay be refunded or reduced...they then comp the 2nd nights stay...We went out to look at real estate and returned to the room to find housekeeping had been in and none of the issues we brought to their attention had been addressed...attempted to use the restroom to have the toliet over flow and would not flush...called again and two men had to come into our room and fix the toliet before we could even use it....again we asked for a manager and at this point...we are exhausted and we didn't feel like moving...our entire stay no one took the time to address our concerns or even to correct them...I have been in the hospitality industry almost 28 years and what is wrong with these hotels...again I feel that my points should be refunded and that Priority Club should take a look at the quality and condition of their hotels...for Christ sake....why is it so hard to do YOUR JOB!!!!!!!!!!!

  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Traveler1Tampa, Manager at Holiday Inn Express Knoxville Strawberry Plains, responded to this review, October 17, 2012
We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our management department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for an attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Knoxville Strawberry Plains

Property: Holiday Inn Express Knoxville Strawberry Plains
Address: 730 Rufus Graham Rd, Knoxville, TN 37924-4338
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Knoxville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Knoxville Strawberry Plains 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express-Knoxville East, Strawberry Plains.The perfect blend of friendly meets functional and corporate meets comfort at this Knoxville hotel.Whether you need to be near the University of TN for every Volunteer Football game; in the Great Smoky Mountains for hiking, biking and a trip to Dollywood; or near the Forks of the River Industrial Park for a busy work week; the Holiday Inn Express-Knoxville East will keep you close and convenient without being in the crowded city. Our location off I-40, Exit 398, will also give you easy access to all the attractions in Gatlinburg, the car shows in Pigeon Forge, and give you a direct route to all the Nascar races in Bristol that you can handle.We know you will 'Stay Smart' while using our 24 hour fitness center and the heated, indoor pool. You may also choose to relax with a cinnamon roll, omlet, & bacon in our comfy hospitality room for our 'Stay Smart Express Breakfast', or catch up on some work in our 24 hour business center with our FREE wired & wireless HSIA. The Holiday Inn Express-Knoxville East also offers fine dining nearby at the Outback Steakhouse, Puleo's Grille & Ruby Tuesday's. Remember, your pet is also welcome at our Knoxville hotel.This Knoxville hotel has the best to offer for location, comfort, and convenience for your business, family, & fun all year long. ... more   less 
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Also Known As:
Holiday Inn Express Knoxville Strawberry Plains Hotel Knoxville
Knoxville Holiday Inn Express

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