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Fairfield Inn & Suites Knoxville/East
Ranked #43 of 87 Hotels in Knoxville
Indianapolis, Indiana, United States
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Old”
Reviewed January 24, 2014

We stayed here for New Years Eve. The hotel was old but nice and quiet. The breakfast was very good and hot! The pool is small and no hot tub. The staff was friendly. The location is good - right off the interstate.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Selena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy G, General Manager at Fairfield Inn & Suites Knoxville/East, responded to this review, January 28, 2014
Thank you for your feedback on the hotel. We are glad you enjoyed your visit and we hope you will get the chance to stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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240 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Arkansas
Level Contributor
225 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed January 21, 2014 via mobile

Stopped here after a long day traveling. Vincent at the front desk was very helpful and quick check in. Room was clean and the the bed was comfortable. Plenty of places to eat nearby. The price is reasonable. I would recommend this hotel..........

Stayed January 2014, traveled on business
Helpful?
Thank SJOE69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Michigan
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 31, 2013

Keep in perspective this is not the JW. However the rooms were immaculate the staff was friendly and the breakfast buffet was considerably better than most. The only draw back was the coffee. If you are accustomed to quality coffee, then this will be a disappointment.

BTW, a great restaurant nearby is Puelo's Grille. Good all around food including Italian.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F00dy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake City, Florida
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 12, 2013

We stayed in this motel for 2 nights. it was very clean and everyone was very nice. They have an indoor pool and a exercise room. We used their breakfast area for our district social. There were several restaurants there but were extremely packed at dinner time.

Room Tip: we were on the first floor and it was great!!
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Myrtle Beach, South Carolina
Level Contributor
133 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 7, 2013

This place was OK except for a couple issues. First, the front desk attendant when we checked in was a young lady who obviously didn't want to be there and made absolutely no effort to be welcoming or accommodating. Our initial room was on the freeway side and it was obvious that the freeway noise would be unbearable. When I went back down to change the room I did accomplish that but only after she made it pretty clear I was really being a pain. On the positive side, the breakfast was about as good as a Fairfield Inn breakfast get and the attendant was super friendly and accommodating. Perhaps they could hire her to train the night front desk clerk. Otherwise, it was pretty average overall.

Room Tip: Definitely avoid the rooms on the freeway side and anything close to the ice machine which sounded...
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Stayed December 2013, traveled as a couple
Helpful?
Thank Zaxby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 2, 2013

I am a "gold" level member of the Marriott Rewards Program and stay at their properties all over the country. Tonight, about an hour after arriving here with my daughter for a tour of UT tomorrow, another hotel guest swiped her key and barged into our room. When she saw we were here, she backed out, apologizing for the mix up, etc. We later found out she went back to the front desk (because the front desk called us about 30 mins later) to explain what happened, which prompted them to investigate and discern that my daughter and I were supposed to be in 225 ---- not 204 (despite the fact our key worked in 204 and notwithstanding the fact the little slip of paper that holds the key said "204" on it). In any event, the uneasiness surrounding that event subsided, and my daughter pulled back the sheets on her bed, only to discover dried blood on the pillow case and the sheets. I was infuriated. I took a picture of the pillow case, and then marched it down to the front desk. The clerk, while friendly, said something along the lines of sorry about that and asked if I wanted a clean pillow case. I said, keep the pillow ---- and give me a clean sheet. My daughter and I stripped the bed, put on the clean sheet, and are now going to bed with hopes of getting out of here as fast as we can in the morning. I was completely disgusted. Avoid this place at all costs.

  • Stayed November 2013, traveled with family
    • Cleanliness
Helpful?
1 Thank JH2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
156 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
Reviewed November 2, 2013

We stopped at this hotel while on the road to Atlanta and were disappointed at what is usually a routine check-in process. The hotel itself is clean and well maintained, and the morning staff unusually friendly and welcoming, but a request for a room facing away from the constant freeway noise and an upgrade for Marriott Gold/Platinum members were ignored on two attempts.

However, most disturbing was that the hotel openly disclosed room numbers, costs, and status (government, corporate, AAA, Rewards, Senior, etc) to others in line, seated in the lobby, and standing near the door. As a frequent business traveler, who often carries valuables and private documents, I think it’s important to point out that both security and guest status be honored and respected as private information. For this reason, I’d highly recommend you take special care on check-in to this particular Marriott facility.

After emailing Marriott, the general manager curtly refunded the cost of our room, but did not suggest that he had taken corrective action or found any cause for further concern. Nor was there any suggestion of a welcomed return should we decide to try again. Which, sadly we would not.

Room Tip: Be sure to request a room facing away from the freeway and remind the desk clerk of any Rewards stat...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EAA-AV8R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Knoxville/East

Property: Fairfield Inn & Suites Knoxville/East
Address: 1551 Cracker Barrel Ln, Knoxville, TN 37914-9544
Phone Number:
Location: United States > Tennessee > Knoxville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #43 of 87 Hotels in Knoxville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Knoxville/East 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Fairfield Inn Knoxville East Hotel Knoxville
Fairfield Knoxville
Knoxville Fairfield Inn

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