After driving 8 1/2 hours and arriving at 10pm on a Friday, we were greeted by the lovely Rachel. She first informed us that even though we had requested a cot upon making our reservation, they were all out. Then, when we [by we, I mean 5 people; 3 adults & 2 children] got to our room there were only two towels. I called lovely Rachel and requested three more towels only to hear..."nope, no towels." I asked her if I could speak with the manager and heard, "nope, no manager will be here till Monday." I then asked her if housekeeping could get us a few towels from a room that was not occupied and heard, "nope, no housekeeping here." As I went on to inform her of how disappointed we were with Ramada and that we had not even been there 1/2 an hour, she hung up! The next day when we called Orbitz, who we had booked the room through, when they called, they reached lovely Rachel who HUNG UP ON THEM TOO!! I must say, if I ever had thought of making another trip to Knoxville, Rachel has ruined it for me. We only stayed the one night as we were driving back to Florida.
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- Also Known As:
- Ramada Knoxville Hotel Knoxville