We found this motel to be clean and comfortable. The rate was a little high, but it was late when we arrived and we were tired. The complaint I have is that when I received my credit card bill, I noted a $10 charge for the day we checked out (Sept. 29, 2013). I called the motel to inquire about he charge and was told by the manager that this charge was for 3 missing hand towels. I explained to the manager that I did not remove any towels from the room. He informed me that the housekeeper reported three hand towels to be missing after we checked out, I again told him that I did not take anything (including towels) from the room. His response was that the housekeeper wouldn’t lie and the he refused to credit my account for the $10 charge.
I can assure you that at my age (76) I certainly have no need for extra towels. Moreover I have never stolen anything from any motel or hotel in which I have stayed and find it to be highly offensive that the manager would accuse me of such behavior!
If you choose to patronize this motel, be sure to check your credit card bill to make sure you haven't been billed for 'three missing hand towels'.
- Official Description (provided by the hotel):
- The Super 8 Hotel® of Kingston is the closest lodging facility to the Kingston TVA Plant, and is located near Roane State College and many popular wedding venues. We are also a short drive from Knoxville & UTK's legendary Neyland Stadium.Interstate 40, Exit 352 ... more less
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- Also Known As:
- Comfort Inn Kingston
- Kingston Comfort Inn