This hotel has low quality expectations for cleanliness and professionalism. There is a reason that there is availability. The poor cleanliness is inexcusable. Our room 231 had mold in the shower. It was covered up with drywall tape some time ago and the problem resurfaced regardless of the band aid. There was a chick FilA bag sitting in the hallway for 4 days before it disappeared. Not sure if it was removed by an employee or a customer. Room 221 (suite) was filthy, but did have more room. There were large stains on the carpet, sofa, and bed spread. It is clear that the expectations are very low for employees. The manager was very confrontational and vindictive with customers. I witnessed her yelling at a customer after having an unprofessional exchange one day prior. She, Jill, also refused to check in a single mother who drove all night until the "official check in time" even though the room was ready. The mother had called previously and talked to the manager who was unfriendly with her and it was clear that she was on the managers "list". A cracked piece of wood trim was left for 3 days without replacing it, but it was "guarded" by a slippery when wet sign to have people avoid the area. The facility had numerous broken tiles in rooms and common areas. The second floor thermostat was set at 80 degrees and was very uncomfortable. The exercise room was very poor with few pieces of equipment which were broken during our stay. The pool was small and dirty. The amount of chlorine in the water was enough to change clothing color. There were approximately 6 chairs around the pool, one of which was broken.
An "Undercover Boss" stay would do this "Quality Inn" some real benefits.
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- Also Known As:
- Jameson Inn Kingsport
- Kingsport Jameson Inn