I travel to the Tri-Cities area of Tennessee about four to five times a year for work, and usually stay at the Doubletree Inn in Johnson City. Over the last year or two I’ve experienced a few service issues, and after my most recent visit, may make a permanent switch to the Hampton Inn on State of Franklin Road. I prefer the Doubletree’s location near the mall and local restaurants and businesses, but there’s no excuse for a room that’s not ready for guests.
I arrived around 9 pm and was tired after a 5-hour drive. After checking in I proceeded to my room, only to find several items not as they should be. One of the door hinges on the wooden cabinet that houses the refrigerator was broken, creating a situation where the cabinet door wouldn’t close because the broken hinge kept getting caught on the top corner of the refrigerator. The open cabinet door was partially blocking the entrance to the bathroom. There was an orange extension cord (the kind you use outdoors or for power tools) stuffed in beside the refrigerator with part of the cord coming out the back of the cabinet and over to the electrical outlet beside the bed. As I was trying to deal with the cabinet door by moving the refrigerator, the refrigerator door opened, revealing half-drunk beverages left there by the previous guests, I suppose.
At this point I gathered up my sweater, computer, and overnight bag and proceeded back down to the front desk. The front desk clerk was very apologetic and gave me another room. Why housekeeping and/or maintenance thought my original room was ready for occupancy is beyond me. Had this been my first visit, it would have left me with a very bad impression.
- Official Description (provided by the hotel):
- The Doubletree Hotel Johnson City is conveniently located at the "Hub" of the Tri-Cities only 12 miles from Tri-Cities Regional Airport, serving Bristol, Kingsport and Johnson City, Tennessee. The Johnson City Mall is immediately adjacent to our hotel. With easy access to I-81, I-26 and many other major highways, northeastern Tennessee and neighboring Virginia and North Carolina business centers and recreational attractions are just a short drive from our full service hotel. ... more less
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- Also Known As:
- Doubletree Johnson City
- Johnson City Doubletree