Following a reservation mix-up(we booked a room as a gift for a visiting couple but they were asked to pay at the front desk), I called to remedy the situation. The manager I spoke with was very rude. At first, he would not even consider remedying the situation(I just wanted their card to be refunded and then pay with mine) and argued with me at length, repeatedly telling me it was 'my fault.' He even went as far as to insinuate I was a fraud and a thief when I accidentally provided him with a different credit card than the one that I booked with. I expected better service from a hotel that purports to be luxurious. I will never book a room at the Carnegie again.
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- Also Known As:
- Carnegie Hotel Johnson City