ok - it's attractive from the outside - and even the inside - until we got to our room. Right away, my daughter screamed - a big bug (roach like but not a roach) on the pillow. We went to the front desk, showed the picture to the gentleman there, and he changed us from the third to a 2nd floor room. I didn't tell my wife and daughter - but there, on the 2nd floor, i found a dead spider on the wall. The next morning, in the bed, i found a dead bug. I don't believe it was a bed bug - as those are more reddish/brown and this was black. I'm sure they fumigate - but that was gross. Second issue - breakfast. All the yogurts were expired. We asked for new ones - the attendant just shrugged - basically, oh well. They didn't go find others. They didn't take them out of the fridge. I heard someone else complain as well. A person trained in customer service would have at least taken them away...a good hotel would have sent someone to a grocery store to buy more. This showed poor attention to detail. Once you see expired food, everything else is suspect. The hotel grounds, etc. are nice - but this place - bugs and expired food - how can one be impressed. As a platinum member who "wasted" points on my room, i expect a greater experienced/stay for my "loyalty" to the brand.
- Official Description (provided by the hotel):
- Tri-Cities Newest & Best Hotel Features 81 non-smoking rooms, complimentary hot breakfast includes scrambled eggs, sausage,bacon,biscuits and gravy, warm delicious cinnamon buns exclusive to the Holiday Inn Express, indoor heated pool/jacuzzi, board room, fitness center, free wireless and wired internet restaraunts within walking distance ... more less
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- Also Known As:
- Holiday Inn Express Hotel Johnson City