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“Friendly Staff”

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Holiday Inn Express
Ranked #3 of 19 Hotels in Johnson City
Certificate of Excellence
Reviewed June 1, 2013

We stayed over night at this hotel on 5/30/13. The most impressive thing that I can stay is the friendliness of the staff--all of them. The room was your standard HIE room and was found to be clean and comfortable. Cons: the phone did not work or if it did, we could not get anyone to answer at the front desk and there was no dial tone. Since we had cell phones, we didn't fret over this issue. One outlet on the lamp did not work. Just minor things but needs attention. When leaving, there wasn't anyone at the front desk so I didn't report the things needing attention.

  • Stayed: May 2013, traveled on business
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Thank DJTinTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy D, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded June 4, 2013

Thank you for your response. I am very sorry you experienced issues during your stay but that was the night we had a power outage in the area and our cable service was interrupted so our phones, tv, and internet did not work for several hours. If you return to our area please stop in and see us and hopefully we can compensate you and give you a more enjoyable stay and better service.
Again I apologize for this inconvenience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (249)
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169 - 175 of 249 reviews

Reviewed May 30, 2013

I have stayed at this hotel several times for business trips. The hotel is always in great shape and has great services. The Managers Receptions on week nights is also a very good bonus to the stay here.

  • Stayed: May 2013, traveled on business
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Thank stanp395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013 via mobile

We stayed in a 2 room suite. Very large and well appointed. Comfortable bed. Hotel is nice and modern. Front desk staff was very nice. Several cons-this property is not close to the main restaurant and shopping area and is not close to the medical center. The shower in this rm was odd. It was handicapped equipped and had multiple shower controls that were hard to adjust and get good pressure. Also, the housekeeping staff definitely found short cuts in cleaning our rm. The bathroom had not been cleaned. Just new towels and trash dumped. There was hair on the floor and in the tub, and the toilet hadn't been cleaned. Although a nice hotel, would probably not stay here again because so far off the beaten path.

  • Stayed: May 2013
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Thank virginiahighlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this reviewResponded June 11, 2013

Dear virginiahighlander,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk and bed.

However, We’re sorry you received poor customer service from housekeeping which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed May 24, 2013

The rooms where clean and the front desk staff was very friendly. We used the pool and it was nice enough. The free breakfast was excellent! Many hot choices as well as cereals, fruits, and bagels, etc. would defiantly use this hotel again.

  • Stayed: May 2013, traveled with family
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Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2013

Enjoyed my 4-nite stay. Very accommodating, clean and efficient. Easily accessible from the airport. Close to interstate for access to downtown and golf courses. Good value. As usual with Holiday Inn Express facilities, the morning buffet was hot and delicious. The staff was on top of everything and was able to answer all questions, including local attractions.

  • Stayed: April 2013, traveled solo
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Thank George114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2013

I've been a huge fan of these properties lately. I find them to be consistent and well staffed everywhere I've been. This location didn't disappoint.

We walked in on a business trip and were given a great rate. The hotel appeared new and everything was really clean. As with most Holiday Inn Express' there was a decent, free, breakfast in the morning and free Wi-Fi. The rooms were a good size and the bathrooms were pretty standard.

I'd stay again if I'm back in the area.

  • Stayed: May 2013, traveled on business
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Thank minnow1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

I've always had good experiences with Priority Club properties, and this Holiday Inn Express was no different. My young daughter and I stayed one-night, and from the outset, the staff made us feel comfortable.

The indoor pool was ideal for my daughter, as it was raining outside. Surprisingly, the pool area was quite crowded the following morning at 9:30am. The breakfast was fine; nothing special. But it did have a mix of cold/hot items.

All in all, if we were traveling to the area again, I wouldn't hesitate to stay here. It's not an elite four-star hotel, but it's not expected to be. It does a fantastic job as a Holiday Inn Express—and that's just what we wanted.

  • Stayed: April 2013, traveled with family
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1  Thank Clift-Beth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 2 Orr Ct, Johnson City, TN 37615-4703
Phone Number:
Location: United States > Tennessee > Johnson City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#3 Romantic Hotel in Johnson City
#3 Family Hotel in Johnson City
#3 Business Hotel in Johnson City
Price Range: $102 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Tri-Cities Newest & Best Hotel Features 81 non-smoking rooms, complimentary hot breakfast includes scrambled eggs, sausage,bacon,biscuits and gravy, warm delicious cinnamon buns exclusive to the Holiday Inn Express, indoor heated pool/jacuzzi, board room, fitness center, free wireless and wired internet restaraunts within walking distance ... more   less 
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Also Known As:
Holiday Inn Express Hotel Johnson City

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