I received a promotional coupon reading '17" Giant Burrito for $5.00' It had a picture of the burrito & since I had not tried the restaurant, I thought the coupon would provide a good opportunity to do so. My significant other & I were planning on sharing the burrito since the coupon told us it would be a monstrous 17 inches. Upon arrival into the restaurant, there were only 3 customers in the entire building (i.e. not busy), but I waited for 4 minutes before being acknowledged or even greeted by anyone on the staff. I showed the coupon & began to ask about the steak burrito when the phone rang. The young woman who had been taking my order promptly stopped & answered the phone instead of answering my question & putting in my order. After she had finished talking on the phone (approximately 3 minutes later), she came back to me & finished answering my simple question & then placing my order in the back. I received my 'to-go' order & just wanted to leave. I arrived home & grabbed plates in order to cut the burrito in half to share. To my utter SHOCK, the burrito I pulled out of the bag measured at only 7.5 inches!! I called back to the restaurant & explained what I was holding versus what the coupon had said (thinking there had been a mistake in my order). I was told that the burrito shell used to create what I had ordered was 17in, but when it contained all the ingredients it 'got smaller.' I was told if I wasn't satisfied I could bring the food back, but I was NOT guaranteed any retribution for my trouble (not even an offer of a refund). I told them that their promotional coupon advertised their product falsely to the consumer. I chose not to drive 15min back to the restaurant just to show them the difference. My significant other & I shared the burrito, but unfortunately, it didn't even taste fresh. I will never patronize burrito meal again, & I recommend that you do not either. What I received, even at the discounted $5 price, was not worth the money.
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