I stayed at this hotel for four nights in room 112. This room is located on a hallway immediately behind the front desk and office. For the first three nights I heard loud banging noises at all hours of the night. I couldn't figure it out but guessed it was guests slamming doors. It was annoying to say the least.
The last night of my stay, I literally stood in the hallway until I heard the noise and saw that it was a staff member leaving the office and allowing the office door to bang closed. My room was probably half way down the hall and I could easily hear that sound with my door closed.
I called the front office to report this. The manager informed me that he'd asked his staff numerous times to close the door quietly. He seem upset that they weren't following his instructions. I asked why he simply didn't get the door fixed so it wouldn't bang. He had no answer.
I've stayed at this hotel before and probably will again, but I will never again accept a room in that area. I can compliment the hotel on having a really good breakfast buffet with lots of choices. My room was quite nicely appointed and everything worked well. The location is great. But beware of those first floor rooms - at least until that door is fixed.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Jackson is located .5 mile south of I-40, Exit 80A. We are convenient to the Civic Center, Oman Arena, all educational institutions, corporations and area attractions. We offer complimentary Wi-Fi throughout the hotel, including our 24-hour business center and 6 meeting and banquet rooms. We feature an indoor/outdoor pool, fitness center by Precor® and Twist Midtown Grill & Bar. ... more less
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- Also Known As:
- Doubletree Jackson
- Jackson Doubletree