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DoubleTree by Hilton Hotel Jackson
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Reviews (861)
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All reviewscookiesdouble treebreakfast buffetroom was cleanthe hotel staffbusiness tripvery nice hotelan older hotelnice stayfitness centerstaff was friendlydefinitely stay here againgreat place to stayparking lottwistaccommodationstennessee
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776 - 781 of 861 reviews
Reviewed August 24, 2012

Although we called day of travel, pool supposedly open but could not use. We asked front desk and they said we could use it but couldnt even see the second step and green.Also was told breakfast included but after receiving our vouchers, they said we were not supposed to get them and took them back. As a frequent traveler, 127 nights this year already, I would not recommend this hotel.

Room Tip: Don't go to this location.
  • Stayed: August 2012, traveled with family
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Thank AlwaysSomewhereElse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeJackson, General Manager at DoubleTree by Hilton Hotel Jackson, responded to this reviewResponded August 28, 2012

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service and amenities. We do our best to make sure all of our guests have a rewarding stay. Unfortunately our pool was undergoing maintenance at the time of your visit and you should have been made aware when you called in. The issue you experienced with the breakfast voucher concerns me. I sincerely apologize for the inconvenience, the tournament director made a slight error and tried to fix it the second day. However, we were able to charge the lower rate that was posted online. Please know that we’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2012

This is an older building, but the rooms are nicely appointed and the bed was comfortable. The room was clean and the staff friendly. Our room was spacious. The property is close to shopping in Jackson (Vann drive) and there are a number of restaurants about 1 mile from the hotel on the north side of interstate 40.

  • Stayed: September 2011, traveled on business
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Thank flysaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeJackson, Executive Assistant/Sales Coordinator at DoubleTree by Hilton Hotel Jackson, responded to this reviewResponded August 20, 2012

Thank you for your review, we appreciate your kind thoughts. We want every guest experience to be enjoyable! Come and stay with us again, you are always welcome at the DoubleTree by Hilton Jackson.

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Reviewed August 10, 2012

I recently stayed at the DoubleTree for business. Many of my co-workers stay here on a normal basis.

The first trip was pleasant - the man working at the front desk was very nice. The room was clean but had a funky smell to it.

The second trip was okay - the woman at the front desk was less than friendly. However, again, the room was clean and cool.

I gave this hotel 3 three stars for the simple fact that the rooms were always clean & that it's conveniently located.

  • Stayed: July 2012, traveled on business
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Thank sheather09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeJackson, Sales Coordinator/Executive Assistant at DoubleTree by Hilton Hotel Jackson, responded to this reviewResponded August 13, 2012

Dear Trip Advisor Member,
We appreciate you and your coworkers staying with us at the DoubleTree by Hilton Jackson. We also appreciate your helpful feedback. It’s disappointing to hear that you didn’t feel our Front Desk team member was friendly. It is important that all of our guest feel welcomed and at home when they are with us. Thanks for informing us of this issue. Please give us a chance to better serve you in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2012

hotel was at max capacity yet it was keep clean and neat. the staff from the front desk to the maids were excellant. resturant staff was great you can not go wrong staying here. agian i must say this is one of the top 5 hotels i have stayed at

  • Stayed: August 2012, traveled with family
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1  Thank bigguy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeJackson, Manager at DoubleTree by Hilton Hotel Jackson, responded to this reviewResponded August 8, 2012

Thank you for staying with us at the DoubleTree by Hilton Jackson, and thanks you for taking time to write a review. We appreciate your positive words! We have a standard of excellence for our staff, thank you for recognizing our team members. We hope you visit our property again, you are always welcome!

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Reviewed July 9, 2012

My family & I stayed overnight for our parent's 50th wedding anniversary celebration. I booked our room directly on their website. They offered a special rate of $99 for a conceirge level room. We received free goodies and free breakfast - which was delicious. Our room was spacious and very clean. We are accustomed to staying at resorts with 2 bedrooms & full kitchens because we love having room for the kids to run around. The kids didn't even mind having less space. It was just very comfortable and inviting. Loved the beds!

I checked trip advisor and this was the number 1 rated hotel in Jackson, TN. I see why. The service was impeccable and they far exceeded my expectations. The warm cookies were a nice touch as well. All of their staff went above and beyond which made everything even nicer.

We would definitely stay here again.

Room Tip: Reserve your room on the conceirge level if possible. Free breakfast is included.
  • Stayed: June 2012, traveled with family
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2  Thank snubill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Dear Trip Advisor Member,

It's nice to hear encouraging comments, we take pride in our repuation and we are happy that we can live up to it. I'm glad to hear that you and your family all felt comfortable and satisfied with the room. We strive to provide our guest with the best experience possible, you and your family are always welcome to stay with us again in Jackson. We'll keep the cookies coming!

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