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“Great room, just a bit rough around the edges”

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Residence Inn Jackson
Ranked #10 of 28 Hotels in Jackson
Middlefield, Ohio
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great room, just a bit rough around the edges”
Reviewed August 11, 2013

We stayed at this property on our way home from a Texas trip recently. Three 16 yr old classmates of mixed gender required that we secure a suite for the night. The suite was perfect for our needs, and was laid out very well.

The rate was more than I wanted to pay, but upon seeing the room, I could see why it was so much more, and found it to be a decent value. Plenty of space, and a television in each room.

The carpet is older, and although relatively clean, was stained in areas. The adhesive on a bathroom tiled gave out, and a corner tile was leaning against the wall.

The breakfast area was laid out nicely, and there were many seats set up for couples, so tables for 4 people weren't wasted. The food was hot and plentiful, although they pastries were not replaced w/45 minutes left for breakfast.

Overall, I'd say it's decent.

Room Tip: Hit breakfast early!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gvis2020traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Residence Inn Jackson, responded to this review, September 5, 2013
Greetings!

Thank you for your feedback. I greatly appreciate your awesome attention to detail.

We hope to have you as our guest again!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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262 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Any
English first
Portola Hills, CA
Level 4 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 1, 2013 via mobile

Feels like home. Full kitchen, couch, dining room table for 2, long work desk - see my pictures for more details.
Free breakfast and Manager's social monday thru thursday :)
Laundry facilities that run 24 hours a day
Parking lot gets full early in front of the hotel but you can easily park on the side and access from the side

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Residence Inn Jackson, responded to this review, September 5, 2013
Hello,

I am very pleased to hear that you "felt like home" at our Residence Inn!

We hope to have you as our guest again.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 29, 2013

Family members and I stayed in 4 rooms of this Residence Inn to attend a graduation at a local university. Customer service is clearly a priority at this hotel. Even before arriving and checking in I had the pleasure of speaking to hotel personnel who quickly, pleasantly and courteously handled some changes in my reservation. After arriving the exceptional customer service continued from the time we checked in until we checked out. Every request was handled very professionally and efficiently.

We reserved three studio rooms and one 2 bedroom suite. The rooms were clean and nicely decorated It was obvious that this was a new property and well maintained. The complimentary breakfast had sufficient variety that everyone could find something they liked. This included freshly made waffles, fruit, cereal, sausage, yogurt, scrambled eggs, muffins, bagels, and beverages such as regular and decaf coffee, juices, and hot chocolate. The kids in our group had a great time at the indoor pool.

Special mention goes to Marcus, a hotel manager, and Tela at the front desk. They exhibited outstanding customer service in our interactions with them. I would recommend this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikitaAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken M, General Manager at Residence Inn Jackson, responded to this review, September 5, 2013
Greetings!

Thank you for your awesome comments! Guest service is our priority! I am glad you had a chance to connect with our staff members. I too love our breakfast.

We are grateful to have you as our guest.

Sincerest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2013

If I had to stay longer, I would've been glad to have chosen this hotel. This is a really nice & modern hotel. Looks new and very nicely decorated inside and out. Check in & out was a breeze friendly staff that addressed us with a smile. I Did not try the free breakfast, gym, or pool, so I can't give a review on those but I can say that it appeared that others thoroughly enjoyed them. They are pet friendly So I'd ask which floors are the friendly floors. If you're looking for a hotel with a good view this is not it. But its in a really good location for Jackson. Its surrounded by undeveloped land and the hwy. That was not a negative for me tho I was more for convenience. If u dont want to hear hwy noise request a room that does not face it. The rooms very are spacious. I requested a studio & was pleasantly surprised by the size. The comfort of the mattress was okay the pillows were great. The room itself was clean the bathroom on the other hand appeared clean but their was a razor cap in the shower & one of the towels had brown speckled stains. Towels that can't be cleaned should be discarded. Husband's comment after lifting the toilet seat: house keeping should take a scrubber to the toilets. But I wouldnt let that deter a second visit. I'm sure If I had mentioned it to the front desk it would've been remedied. A/C unit was a low hum but did not disturb my sleep.Great Hotel for families. For those of you interested in this, you're given Paul Mitchell Shampoo, Conditioner, lotion, Tea, Cocoa, Coffee, and a bag of popcorn. Internet access was good. All in all the pros far outweighed the con & I would stay again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank triportravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus6310, Manager at Residence Inn Jackson, responded to this review, July 25, 2013
Greetings from the Residence Inn by Marriott, Jackson, TN! We thank you for your response. We are so glad you enjoyed your time here with us. Those minor details will be addressed so that the next patron will be extremely pleased with his/her stay. We do hope that you'll stay with us again. Until then safe travels!!!!
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Level 6 Contributor
123 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed July 19, 2013 via mobile

My family and I absolutely loved this pet friendly hotel. It welcomed us amd our St. Bernard with open arms. I wish all pet friendly hotels were this well kept. The lobby was open and lots of guests were gathered for a theamed snack night, they do this Monday - Thursday. Staff and guests were all friendly and loved seeing our huge dog Oliver. We knew this was going to be a great place to stay. The efficiency roomwas absolutely beautiful and comfortable. I would definitely stay here again and I will be looking forward to staying in a Residence hotel again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asmith832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcus6310, Manager at Residence Inn Jackson, responded to this review, July 25, 2013
Greetings from the Residence Inn by Marriott, Jackson, TN! We thank you for your response. It is our mission to create " a home, away from home" feeling. We our so glad that you stayed with us and can't wait to see you and oliver again. Until then safe travels!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levittown, Pennsylvania, United States
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2013

Very nice hotel. Rooms are very spacious. Breakfast buffet was very nice. Our only complaint was the first 2 days we were there the maid service didn't come to our room. We had to call to the front desk to have new towels delivered to our room. Other than that little glitch we enjoyed our stay. Would not hesitate to stay here next time we visit my family in Jackson, TN.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahScokin, Manager at Residence Inn Jackson, responded to this review, July 18, 2013
Greetings Patty S!

We appreciate you taking the time to write a review of our property! I am so glad that you enjoyed your stay but hate to hear that our housekeeping staff was not able to take care of your room as they should. I have discussed this with our Executive Housekeeper and the appropriate measures to ensure this glitch will not happen again have been put in place. Please feel free to contact me via email at sscokin@vistahost.net or by phone (731)-891-9162 for future reservations or to discuss your recent stay! I would love to hear from you and I do hope that you will choose to stay with us again the next time you visit Jackson!

Sincerely,

Sarah Scokin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano
Level 5 Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 6, 2013 via mobile

The hotel is right off the freeway. Clean and updated. We were tired after a 9 hour ride and it was raining hard. We took advantage of the mini store with frozen dinners and ate in the mini kitchen of our 2 bedroom suite.

Easy, dry, and relaxing. Quiet room and friendly people.


  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahScokin, Manager at Residence Inn Jackson, responded to this review, May 23, 2013
Greetings Gary R!

Thank you for writing such a nice review of our hotel! I am delighted to hear that you enjoyed your stay and were able to find something for dinner in our Suite Shop! I do hope that you will choose us again the next time you are in the area and hopefully next time the weather will be better for you! Thanks again!

Sarah Scokin
sscokin@vistahost.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Jackson

Property: Residence Inn Jackson
Address: 126 Old Medina Xing, Jackson, TN 38305-6520
Phone Number:
Location: United States > Tennessee > Jackson
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Jackson
#4 Business Hotel in Jackson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Jackson 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more   less 
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Also Known As:
Residence Inn Jackson Hotel Jackson

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