I am a travel agent, and up until my stay at this property, have NEVER experienced anything like the service I received at this property and am completely appalled at the Marriott brand for their unresponsive attitude at our testimony. Upon check-in, I always look over the room to ensure it is clean and has everything we need. I noticed very little bath tissue on the holder and some no towels in the bathroom. I found some haphazardly folded hand-towels on the bath vanity, but nothing really looked "in its place". I looked behind the bath door to find a bath towel hanging as if it was just stuffed there, and it had dirt and a red stain (lipstick). There was also trash in the trash can, as well as dirt on the bathroom floor. I checked the bedding, which appeared fresh and clean. I called the front desk and she asked if I would come down, as she was alone. I did, and she called the housekeeper (who was working on a room 2 doors down) on a two way radio. I went back up to our room on the third floor to see the housekeeper exiting my room with the dirty towel, folding it! She went into the dirty room where she was working and after about 30 seconds met me at my door with 2 folded bath towels. I asked her if she emptied the trash and she went in the room and emptied it, but was disbelieving that the trash was in there when we arrived. When she left, I commented to my husband that the towels smelled and opened one of them only to find the same dirt and lipstick stain! UNBELIEVABLE! I carried the dirty towels to the front desk and the clerk called a different housekeeper who took me to the laundry room and retrieved clean towels for me and apologized. The desk clerk and 2nd housekeeper apologized and I assured them we would be fine. I went back and found the bathroom floor dirty and cleaned it with wet wipes that I carry when I travel, as well as cleaned the toilet, tup and vanity/sink area. The kitchen appeared clean, until we went to make coffee the next morning and found coffee in the bottom of the pot and a dirty filter in the maker. The rooms are beautiful, the concept is awesome. The pool contained salt water, I hope, as my daughter told me the bottom was very grainy and it had the "saltwater" green cast to the water, but the hot tub looked horrible and everyone that went to use it changed their mind when they arrived. The outdoor patio and grill area was awesome. Another guest was grilling steak and having wine, enjoying it. The breakfast the next morning was awesome and the crew working it were very diligent in getting us and anyone else anything they needed. I have emailed the property manager and Marriott Customer Service and have only received the same reply twice that the info was being fwd to the proper people and I would receive a reply within 3-5 business days. I am still waiting for the reply.
- Official Description (provided by the hotel):
- The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Hotels.com, Booking.com, Travelocity, Priceline, Hotwire and Cancelon so you can book your Residence Inn Jackson reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Jackson Hotel Jackson