We walked into the lobby of this hotel to check in and found two very frazzled desk clerks. They apparently were having technical difficulties of some sort which caused them to completely ignore us. One of the clerks finally mumbled they were having technical problems and I responded with, "Oh I thought I was just invisible." Her responce was, "No, I saw you." The proper way to handle this situation would have been to welcome us to your hotel and apologize for the checkin delay. You never get a second chance to make a first impression. The morning staff the next day were a much happier crew. This is a very clean hotel with a super comfy bed, so its a shame the staff doesn't think nice is important. NICE IS ALWAYS IMPORTANT.
- Official Description (provided by the hotel):
- Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more less
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- Also Known As:
- Comfort Hotel Jackson