We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (410)
Filter reviews
410 results
Traveler rating
220
102
59
18
11
Traveler type
Time of year
LanguageAll languages
220
102
59
18
11
Show reviews that mention
All reviewsfront deskhalfway pointhot tubtwo queen bedsfitness roomroad noisewould definitely stay here againmini fridgeindoor poolvisit familystaff was friendlyeasy accessstayed one nightresidence innparking lotbistrolobby
Filter
Updating list...
9 - 14 of 410 reviews
Reviewed June 9, 2018 via mobile

I stay here often. Nice location with comfortable rooms.

Good location with easy access to the interstate.

Many great places to eat nearby. The food in the cafe is good too.

There are a couple of other good hotels In this area too

Stayed: June 2018, traveled on business
Thank Forrest C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan B, General Manager at Courtyard Jackson, responded to this reviewResponded June 13, 2018

Dear Forrest C,

I would like to first thank you for taking the time to let us know how your stay was. We are pleased to know that you enjoyed your stay and were comfortable in your room. We strive to make each guests stay with us enjoyable and use each comment as tools to get better.

I am also pleased you found it easily accessible to the highway and nearby food but that you also enjoyed what we offered in our Bistro.

Thank you again and We look forward to having you the next time you are in Jackson, TN.

Sincerely,
Dan Bickley
General Manager
Courtyard Jackson
dan.bickley@marriott.com
731-422-1818

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2018 via mobile

Stayed here one night while passing through jackson...this is the second time we have stayed here while passing through jackson and our last stay here was nice so decided to stay here again this time. Room was clean..bed was comfy..overall it was fine. BUT our king suite had no hot water:( we told the guy at the front desk that night that we had no hot water and he offered to let us move our things into another room but we were leaving to go eat dinner and decided to deal with it when we got back. When we got back from dinner we checked and our room had hot water so we went to bed and never moved to another room. Well...the next morning when we went to take a shower to head out on our trip for the day...no hot water:( when we checked out we informed the girl who was working and her response was " yeah we are well aware of the problem with the water on that end of the hotel"?????? Disappointed... When u pay $167.00 to stay overnight you expect hot water!

Stayed: May 2018, traveled as a couple
Thank christydcathey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan B, General Manager at Courtyard Jackson, responded to this reviewResponded May 14, 2018

Dear ChristyDCathey,

Thank you for choosing to stay at the Courtyard Jackson and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Jackson.


Sincerely,
Dan Bickley
General Manager
Courtyard Jackson
dan.bickley@marriott.com
731-422-1818

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2018

We stay here for a night's rest on a long trip back east. It is clean , quiet and has a welcoming staff. We appreciate the simple restaurant facility with drinks and acceptable food which avoids further driving. We do miss the removal of the Chinese dumplings from the menu though.

  • Stayed: April 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DonKinston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan B, General Manager at Courtyard Jackson, responded to this reviewResponded May 10, 2018

Dear Donkinston,

Thank you so much for taking time out of your busy day to review your most recent stay with us. We our glad to see you enjoyed your stay and that you had a clean and quiet room. We pride ourselves on making our guest feel at home.

Also, our Bistro menu always has a seasonal item that changes to offer a unique variety. We hope you can find another favorite on our menu.

Thank you again and we hope to have the pleasure of hosting you if your travels bring you back to the Jackson, Tennessee area!

Sincerely,

Dan Bickley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2018

I was here for almost 3 weeks while working in town, and while I didn't find a lot of redeeming things about the city of Jackson itself, I really enjoyed the hotel. It was clean, the bistro/bar had decent food and wasn't horribly expensive like a typical hotel restaurant, and the staff was always friendly. Especially Michael (I think that was his name), the manager at the bistro. I work 12 hours a day, and this dude was there making coffee when I left and there mixing drinks when I came back, and can probably use a vacation or a raise.

The on site laundry facilities were pretty limited, like most Courtyards. There was only 1 washer and 1 dryer. They did their job, even if the sign in there was inaccurate (Says dryer should be 30 minutes when it runs for close to an hour).

The location was decent. There were no outside restaurants within walking distance, but just about anything in the city was only 10 minutes away.

The only downsides is that parking was a bit of an issue when the hotel was full, so you were stuck parking in the not well lit back corner. Also, it felt like the mattress had seen better days.

  • Stayed: March 2018, traveled on business
    • Value
    • Rooms
    • Service
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan B, General Manager at Courtyard Jackson, responded to this reviewResponded May 10, 2018

Dear Rob S,

Thank you so much for taking time out of your busy day to review your most recent stay with us. We are pleased to hear that you found our rooms to be clean and That you enjoyed our bistro. We will share your kind words with our staff.

I do want to apologize for the incorrect signage displayed in the laundry facility. We will work to get that corrected. I do want to thank you for bringing that to our attention.

Thank you again and we hope to have the pleasure of hosting you if your travels bring you back to the Jackson, Tennessee area!

Sincerely,

Dan Bickley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2018

Clean and large room with nicely design two person chair. The chair had tablet table. Also, had a laptop desk. Comfortable bed with good sleep. Bathroom shower had nice water press and soft water. Desk service was great.

  • Stayed: March 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Donald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan B, General Manager at Courtyard Jackson, responded to this reviewResponded March 21, 2018

Dear dynamitedon,

Thank you so much for taking time out of your busy day to review your most recent stay with us. We are pleased to hear that you found our beds comfortable and rooms to be clean and large. We will share your kind words with our staff.

Thank you again and we hope to have the pleasure of hosting you if your travels bring you back to the Jackson, Tennessee area!

Sincerely,

Dan Bickley
General Manager





Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews